First Line Support

5 months ago


NewarkonTrent, United Kingdom SF Recruitment Full time

SF Recruitment are currently recruiting for a First Line Support role based in Newark, Nottinghamshire Area.

This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace

Experience within an first line/ technical customer service role is essential, ideally within a fast-paced business to business organisation.

Benefits include - Company Pension, Life Assurance, Health Benefits, Discounted Gym Membership.

Responsibilities Include:
Provide Network & UC support services to our wide range of customers.

Support Firewall technologies Demonstrable experience within an equivalent technical support role

Work alongside multi-vendor network support environment which includes Cisco, Meraki, Fortinet and Juniper.

Triage and investigate incidents, managing these through to resolution.

Monitoring tools and protocols (ICMP, SNMP)

Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience

Support co-location customer solutions within our Datacentre

Knowledge and Skills:
Strong network or unified communications diagnostic skills.

Able to assess faults, prioritise, respond, and escalate accordingly

Able to collate and interpret data from various sources.

Basic understanding of Network Monitoring Concepts and management tools.

Basic knowledge of the OSI Model, switching and routing technologies.

Working Hours: Monday - Friday 8.00 AM - 6.00 PM

Salary; £23,000 - £23,900

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£23,900.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Private medical insurance
- Sick pay
- Store discount
- Transport links
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Technical support: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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