Senior Officer

2 months ago

Hammersmith, United Kingdom Hammersmith & Fulham Council Full time

**Job Details**:
**Salary range**: £40,005 - £41,286 per annum
**Work location**:25 Bagleys Lane, London SW6 2AP
**Hours per week**:36.00
**Contract type**: Temporary up to 12 months
**Closing date**:3 April 2024
**Interview date**:12 April 2024

**About the role**:
At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Environment Department, we offer a wide range of services to help make the borough an attractive place, one that is safe, clean and green and one in which our residents take pride.

The parking services, customer services team is looking to recruit 1 highly motivated Senior customer services officer, to join this fast paced ever evolving team, who are responsible for providing excellent service, to both the residents, and the parking services customers.

The main responsibility of this position is to supervise the Parking Service’s telephone call centre.

The role is to lead and manage the team and to oversee the work undertaken by staff and ensure all rotas are in place to cover the hours of operation.

To also act on a rotational basis as a duty Supervisor on a rota. Responding to queries in the parking admin box and enquiries inbox and to take calls where callers wish to escalate a query to a senior officer.

Our mission is to be the best council. To do this, we need the best people to help build our vision. If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Please refer to the **Role Profile** for more information

**Our People Values**:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

**We are fair**
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

**We are caring**
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

**We are collaborators**
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

**We are driven**
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

**Our commitment to you**:
At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE.

**Asking for Adjustments**

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to job

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