Africa Team

Scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations.

The Opportunity
We have an exciting opportunity for an experienced Africa Travel Consultant to join our London-based Africa sales team in a senior role.

You will be responsible for selling luxury, tailormade holidays in a fast-paced environment to a wide variety of HNW guests with a vast range of interests and requirements. Creating itineraries from the impressive product range offered by Scott Dunn, you will have clear passion for the African continent. Areas covered are sub-Saharan Africa including South Africa, Botswana, Zambia, Zimbabwe, Namibia, Mozambique, Tanzania, Kenya, Rwanda, Uganda, Madagascar, Mauritius, and Seychelles.

**Responsibilities**:

- To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation
- To work towards individual and team sales targets and meet Key Performance Indicators
- To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio
- To meet guests on a face-to-face basis when required
- To contact guests on their return to receive feedback and generate potential new enquiries
- To work closely with all departments and Sales teams
- To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn

About you
- Proven experience in product areas
- Sales driven with a keen eye for numbers
- Extensive Africa Travel
- Enthusiastic and polite telephone manner
- Excellent attention to detail
- Previous experience of delivering high levels of customer service to HNWIs
- Strong level of computer literacy

Values & Behaviours
- In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
- In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
- Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Location
We aim to find someone who would be office based at our Hammersmith office / on a hybrid basis. You may be asked to attend more frequently for an initial training period.

**Benefits**:
We offer very competitive salaries and a great benefits package including the following:

- 23 days annual leave plus bank holidays, rising by 1 day with each year of service (max 30)
- Contributory pension scheme
- 'Cycle to work' scheme
- Subsidised private healthcare
- Company loyalty scheme (Travel Fund)
- Travel insurance
- Recognition awards throughout the year
- Social events
- 1 hour per week paid learning & development / personal growth
- Paid volunteering leave