Senior Logistics Coordinator

2 weeks ago


Salisbury, United Kingdom UK Health Security Agency Full time

**Details**:
**Reference number**:

- 350603**Salary**:

- £25,976 - £30,264**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Type of role**:

- Administration / Corporate Support
- Business Management and Improvement**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Idmiston, South West England, SP4 0JGAbout the job

**Job summary**:
The Culture Collections Department serves as a Biological Resource Centre, specializing in maintaining and supplying four collections of microorganisms and cultured cells for public health research. This fully integrated service plays a pivotal role in supporting scientific investigations and diagnostic testing. With expertise spanning scientific research, manufacturing, and business activities, the department operates across various laboratories within the UK Health Security Agency (UKHSA). Additionally, it utilizes a specialized cryo-storage facility located at the Porton site.

**This role will be based at UKHSA Porton Down (Manor Farm Road, Porton Down, Salisbury, Wiltshire, SP4 0JG)**
- *Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.*_

**Working Pattern - **Full Time, Part Time, Job Share, Flexible Working

**Job description**:

- Responsible for maintaining customer satisfaction, using clear communication and a flexible, proactive approach
- Responsible for proactively managing orders for key Culture Collections customers from receipt to dispatch and enter onto the relevant sales order database as defined in the Culture Collections documentation system
- Plan and execute invoicing and raising of credit notes liaising where necessary with customers and the Finance Department
- Coordinate activities with the Safe & Patent Supervisor and Inventory Control team to ensure the successful processing of orders for the Culture Collections Safe and Patent service. This includes the receipt, return and invoicing of customer Safes, the receipt & furnishing of Patent deposits and the generation of Patent certificates
- Proactively assist in the training of new staff in Order Processing procedures.
- Liaise directly with customers with regard to international shipping issues
- Undertake the ‘hands on’ maintenance and update of all paper inventory control records to ensure all stock movements into, within and out of the Culture Collections ultra-low temperature storage facility are recorded correctly.
- Manipulate and analyse operational databases and compile reports as required from time to time; for example, data required to monitor Key Performance Indicators, customer accounts or efficient inventory control

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

**Person specification**:
**Essential**
- Minimum of 4 GSCEs or equivalent including English & Mathematics
- Minimum of 2 A-levels or equivalent
- Business Administration experience
- Customer service experience preferably in a sales office with an order Processing system
- Intermediate computer literacy MS Office & Oracle
- Good telephone manner & customer communication skills***

**Desirable**
- Beyond A-level qualification or equivalent
- Typing to RSA level 3 or equivalent
- Familiar with databases and Sales Order processing systems
- Intermediate computer literacy Oracle

**Benefits**:
**Benefits**
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Range of health and wellbeing support

Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Childcare Choices, 30 Hours Free Childcare, Tax-Free Childcare and More, Help with Costs, GOV.UK

Things you need to know

**Selection process details**:
**STAGE 1 - APPLICATION & SIFT**:
If you are successful at this stage, you will progress to an interview.

**STAGE 2 - INTERVIEW**

This competition will involve an interview held at our UKHSA Porton Down site.

Your Statement of Suitability should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with reference to the essential criteria (outlined in the person specification section).

**Expected Timeline**:
**Shortlist**: from the 7th of May 2024

**Interviews**: TBC

**Eligibility Criteria**

Open to all external applicants (anyone) from outside the Civil Service (including by definitio



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