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Hospitality Coordinator

4 months ago

Salisbury, United Kingdom Sarum College Full time

**Role Purpose**:
The Hospitality Coordinator role is responsible for facilitating the efficient and effective operation of Hospitality services in the College; actively promoting the College’s Hospitality and educational services and ensuring the needs of the guests and the business are met at all times.

**Core Responsibilities and Key Accountabilities**:

- To promote a professional, welcoming atmosphere for every guest on arrival.
- To be responsible for the security and safety of all College guests at all times and for evacuation in the event of a fire or major incident, including overnight when the post holder may be the only employee on site.
- Report any major incidents occurring out of office hours to the Duty Senior Manager according to guidance outlined in the Business Continuity Plan.
- To be responsive and perform tasks as needed to ensure excellent customer service.
- To effectively operate the Management Support System (HOP) and report any faults or issues as necessary.
- To be responsible for specific Hospitality tasks including:

- Undertaking along with the Housekeeping team, health and safety checks of the building (looking for ‘slip, trip and fall’ hazards, broken sockets etc.).
- Managing stationery supplies and College incoming and outgoing post including franking.
- Setting up conference rooms as required.
- Supporting the Housekeepers by checking guests rooms are clean and set up correctly for their arrival the next day.
- Operating and closing the College bar. Checking the takings and float are correct before securing them.
- Producing the weekly event list.
- Running end of day reports and reconciling daily takings.
- To liaise daily with colleagues and complete all tasks prior to the end of each shift to ensure a smooth handover.
- Support the catering team by clearing up after any evening function that finishes late.
- Be responsible for all bookings from initial contact, sending contracts, accounting for deposits, guest welcome and accurate invoicing.
- To be responsible for daily briefing of Housekeeping team on room cleaning, maintenance management and health & safety issues.
- To top up literature and advertising holders, remove outdated posters from College notice boards.
- To be knowledgeable about the College’s learning programmes, and take bookings and payments for these as required.
- To attend monthly meetings with the General Manager of Hospitality.
- To perform any other fair and reasonable task set for the needs of the business.
- Ensure compliance at all times with the Health and Safety at Work Act 1974.

**Hours of Work** An average of 37.5 hours per week which will consist of 5 shifts worked in a combination of day shifts from 09:00-17:00, and night shifts from 17.00 - 09.30 (sleep in from 23.00 to 7.30). The shifts are rostered to ensure rest and balance. Employee commitments will be considered as far as feasible but the rota will be set around the needs of the business. Employees will be asked to help cover for leave and sickness as and when it occurs.

**How to apply**

**Job Types**: Full-time, Permanent

Pay: £22,400.00-£24,480.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Free parking

Work Location: In person

Application deadline: 20/05/2024
Reference ID: HospCoord2024