Residents Administrator
7 months ago
**Description**:
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society.
Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage.
This is an exciting opportunity for an experienced Administrator to support the Residents Team at Somerset House, as we continue to grow our thriving creative community. This role will predominately provide administrative support, particularly contractual and database management, ensuring all paperwork and tasks are completed on time and efficiently. Other areas of responsibility include occasional reception cover and operational support, including resident events. We are looking for a self-motived individual who has a passion for the creative industries and thrives working in a fast-paced environment.
**What we are looking for**:
**ADMIN AND OPERATIONS**
- Preparation of legal documents using Somerset House Trust templates
- Management of lease execution process via DocuSign
- Database management, updating resident information onto the relevant systems
- Supporting with membership administration and resident community communications including posting updates on an online platform
- Occasional reception cover in the event of staff sickness
- Assisting with the management of shared inboxes and responding to incoming queries.
- Assisting the Residents Team and other departments with resident onboarding and internal moves
- Support on internal community programme and events administration and delivery
- Carry out ad hoc administrative tasks in line with the role, such as use of our CRM (client relationship management) system, Tessitura (training will be provided where needed)
- Working closely with the Finance Department; raising and managing initial invoices in line with contractual agreements
- Departmental diary management to ensure all upcoming lease renewal conversations and moves are scheduled with appropriate lead time and contracts are issued and executed by due dates
- Supporting the administration for community events and resident hire's
**Role requirements**:
**Experience**:
- Advanced administration experience
- Track record of updating and managing databases, highlighting efficiencies, and streamlining processes
- Worked with contracts or leases, with understanding of basic property terminology and legal documents
**Skills**:
- Highly organised and proficient at managing multiple tasks
- Strong organisational skills and attention to detail
- Ability to meet deadlines and take personal ownership to achieve team goals
- IT literate with ability to learn new systems and software quickly
- Excellent verbal and written communication skills
**Benefits to working at Somerset House**:
**Mental Health & Wellbeing**
- Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed
- Mental health support and guidance from our in-house trained Mental Health First Aiders
- Hybrid working based on the needs of the department
- Contribution towards eye tests and glasses
- Trust life insurance scheme
**Holiday**
- Enhanced annual leave - 25 days plus bank holidays (pro rata)
- Birthday leave - additional day leave on or within a week of your birthday
- Festive day - additional discretionary day off around the Christmas period
**Other Leave**
- Sick leave - 20 days full pay, followed by 20 days half pay (pro rata)
- Emergency dependent care - option to use 25% of paid sick leave for emergency care of a dependent
- Enhanced maternity pay
**Pension**
- 8% employer pension contributions
- No minimum requirement for employee contributions
- Option for salary exchange
- Interest-free loans
- Season ticket loan
- Cycle to Work scheme
**Discounts, offers and free stuff**
- The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites
- Discounts in Somerset House cafes and restaurants
- Discounts with various high street retailers and restaurants
- Discount to local leisure centres
**About Somerset House Trust**:
Somerset House is the home of cultural innovators, sitting at the meeting point of artistic and social practice. We host the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
Your cover letter should include:
- Why you are interested in the role
- What
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