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Administration Assistant

3 months ago

Lyndhurst, United Kingdom Cinnamon Care Full time

**Administration Assistant**
**£11.48 per hour plus company benefits**
**Full-time hours - Monday-Friday (9am-5pm)**

**A Top 20 Care Home Group 2024**

Hartwood House is a luxury care home that provides the very best in care and support in Lyndhurst.

We are looking for an Administration Assistant/Receptionist to be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail.

In addition to reception duties you will provide additional administration support to the Home Administrator on a daily basis - predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator's absence.

**Main Responsibilities**:

- Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person's identity is checked as far as reasonably practical
- Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
- In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
- Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
- Organise internal meetings and ensure that any requirements have actioned
- Coordinate the staff meal process as applicable to the individual home
- Respond to any emergency situations as requested by the home
- Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained

**Person Specification**:

- Excellent customer service skills
- IT literacy - competent with the use of systems
- Previous telephone experience
- Professional telephone manner
- Knowledge of general administration
- Good communication skills
- Neat and well presented
- Excellent written and verbal English