Customer Service Coordinator

3 weeks ago


Warwick, United Kingdom Plus One Personnel Full time

Customer Service Coordinator

Job Details

**Sector**:
Customer Services

**Location**:
Warwick, Warwickshire

**Type**:
Permanent

**Salary**:
£23000 - £25000 per annum

**Reference**:
6054_1673950922

**Main Responsibilities**
- Utilise all available contact channels/sales tools to increase sell out and improve customer service levels alongside Sales opportunities and campaigns.
- Be a Brand Ambassador, understanding the products and customers’ requirements.
- Proactively manage a portfolio of customers to increase sell-outs in accordance with sales growth plans.
- Work in conjunction with Sales and Marketing to support key initiatives and product launches.
- Communicating with all 3PL Providers.
- Analysing Sales trends and analysis for your agreed target customers.
- Work with Sales teams to refine target customers and contact data to improve campaign efficiency and contact strategy.
- Conduct customer satisfaction surveys to evaluate and improve service offerings.
- Manage orders and customer order books to ensure they are in line with agreed targets/campaigns.
- Successfully communicate any order changes with a view to maintaining the ordered quantity and service levels where possible.
- Maximise any opportunities to deliver early and deliver optimally wherever the possibilities arise in line with customers’ needs.
- Proactively see opportunities to advertise and enhance the company’s brand power.
- Take responsibility for all customer queries relating to your agreed target customers and proactively manage it to resolution.
- Time and task management, to ensure every task is executed to a high standard.
- Able to use and promote the use of the bespoke portal to enhance customers’ needs and experience.

**Key Skills/Experience**
- Minimum of 2 years of Customer Service experience in any field.
- Problem-solving, organisation and planning, eye for detail, high standard of work.
- Excellent communication skills both internally and with customers.
- Preferred experience in outbound call centre or order desk environment.
- Systems literate with preference of SAP.
- Microsoft Office literate, including Outlook and Word.
- Must be experienced with the use of Excel including pivot tables, vlookups, and formulas - To be tested at interview.

**Additional Information**
- Group Income Protection
- 25 days holiday + Bank holidays and holiday purchase scheme
- Staff discount scheme and reward platform
- Hybrid working is available after the training period.
- Employee assistance programme and wellbeing day.
- This is a full-time permanent role working Monday to Friday 37.5 hours per week either 8.30 am - 5 pm or 9 am - 5.30 pm with hybrid working available after a successful training period.



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