Service Coordinator

4 weeks ago


Warwick, United Kingdom Wanzl UK Full time

As a Service Coordinator you will provide an end to end service from taking service requests from customers to co-ordinating the activities of the engineers, contractors and other personnel. The successful applicant will be self-motivated, organised, calm and a confident and clear communicator.

**Key Responsibilities**
- To write and respond to, routine correspondence and answer ad hoc queries from Service customers in a timely manner;
- To act with autonomy - taking responsibility and initiative without the need for day-to-day direction.
- Manage the company’s liaison with clients to facilitate a seamless contract delivery process to ensure a positive client experience.
- Provide high touch customer service by building and maintaining client relationships, following departmental processes, and striving to identify continuous improvement opportunities.
- Organising cover for service whilst ensuring efficient utilisation of the work force and prioritising of the Engineers’ schedules
- Ensure invoices are raised correctly and invoice values are maximised
- Data inputting, verifying and correcting data where necessary; obtaining further information for incomplete records
- Assisting the other members of the Service team when needed
- Other ad-hoc tasks and projects as required to ensure the smooth running of the service office
- To assist the Service Manager with departmental responsibilities
- To assist with management of customer portal accounts eg Verisae, Tradex, Tungtsen, Coupa
- To be first line of support for Mobile Engineers/Trolleywise Drivers inc. Dayforce Management
- To support with the management of service IT system - Connect & Trolleywise App

**Skills and Qualifications**

**Essential**
- Computer literate and Microsoft Office experience
- Enthusiastic and a good team player
- Ability to work quickly whilst maintaining high levels of accuracy
- Experienced in data entry with a keen eye for detail
- Good customer service skills

**Salary**: £22,800.00-£24,000.00 per year

**Benefits**:

- Cycle to work scheme
- Health & wellbeing programme
- Store discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person



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