Customer Service Coordinator

2 weeks ago


Warwick, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

**Customer Service Coordinator. Fully onsite.**

Private Health Insurance, pension, 33 days holiday including bank holidays.

Full time, 8.30-4.30 with 30 mins unpaid lunch (37.5 a week)

Working for a global OEM, market leader in manufacturing and engineering.

**Customer Service Coordinator responsibilities and duties**:

- To pick and despatch all consumable and part orders when placed in our warehouse facility.80% basedin the office and20% packingand dispatcharea.
- To direct all end-user enquiries to the relevant department.
- To assist the end-user with any parts and consumables enquires that they may have. Full training onhow to obtain and research this information will be provided.
- To process all consumable and part orders when placed. This involves the use of a Windows based computer, Windows 11, SAP, Sage 200and various MS Office Applications. Full training will be given.
- To assist the Service Department and Service Coordinator with the requisition of parts when visiting an end-user. This includes ordering in items when not in stock, to process and take parts from stores, to return all unused parts and to purchase all useditems. Full training will be provided.
- To assist our accounts department answering all invoice enquires and chasing unpaid account balances when needed.
- To assist with any other task that comes into the office,including the production of Calibration reports, RAMS documentation (Risk Assessments and Method Statements) and Service support roles.

**Customer Service Coordinator skills Required**:

- Attention to detail.
- Administration
- Excellent customer service skills.
- A moderate to high level of proficiency in Microsoft Excel & Word.

Keywords: - Customer Service, Sales Order Processing, Internal sales, inside sales, Administration, Warehouse Administration

INDG



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