Customer Service Advisor

1 month ago


Warwick, United Kingdom SH Recruitment Ltd Full time

Customer Service Advisor
Days
£10.25 per hour (fixed term contract)
Leamington Spa
SH Recruitment
SH Recruitment are looking for experienced Customer Service Advisors to join our client based in Leamington Spa. You will be responsible for inbound and outbound calls. This role is office based and we are unable to consider remote working.
Shift Pattern:

- 08:30 -17:00 (Monday to Friday)
- Must be flexible to work overtime at the weekends during busier periods.
This role is telephone based.
**Duties**:

- Answering inbound telephone calls.
- Analysing and resolving customer queries as efficiently possible.
- Making outbound calls to suppliers and understanding trouble shooting issues.
- Respond to live chats and responding to c customer enquiries.
- Ensuring effective communication is being followed at all times.
- Dealing with returns and analysing issues and taking appropriate action in line with the company policy.
Person Specification:

- Customer Service experience
- Knowledge and understanding of Microsoft Packages
- Ability to break down tasks given
- Ability to listen, empathise and confidently respond to customers
SH Recruitment is market leading employment business working in the Manufacturing and Engineering and Logistics sector.



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