Customer Service Advisor

2 months ago

Warwick, United Kingdom Baxi Heating Full time

Be a part of the movement and help shape a sustainable future for us all.

**Job Title**:
**Customer Service Advisor**

**Location**:
**Warwick (Hybrid available after training)**

**Working Hrs**:
**Full-Time and Part-Time hours are available.**

**Reporting Line**:
**Contact Centre Manager**

**Working Hours**:
**Full-Time**: 40 hours a week working flexibly across Monday to Friday 8am - 8pm and Saturday/Sunday 8:30am - 2pm (weekends are typically 2 days a month)

**Part-Time**: 20 hours a week working across 1pm - 6pm/12 - 6pm and Saturday/Sunday 8:30am - 2pm (weekends are typically 2 days a month)

**Why work for Baxi?**

Baxi is a heritage heating and hot water solutions provider with big ambitions to change the way we think about and use energy. We’re focussed on driving the conversations and spearheading the change that will enable us to make this happen. We have some of the best-known and trusted heating and hot water brands for residential and commercial customers including Baxi, Main, Megaflo, Remeha, Andrews Water Heaters, Potterton Commercial, Heatrae Sadia and Packaged Plant Solutions.

Our UK & Ireland business has led engineering breakthroughs and successfully adapted to be a leader in our industry for over 150 years.

Our established foothold in the heating manufacturing market with a well-respected product portfolio, an amazing army of people puts us in a position to lead the way for change and make a lasting mark on the industry. Do you have a passion and appetite for evolution? Come and join us

**Who will you be working with?**

Our Engineers are the lifeforce of our business. As the interface between our products and our customer your team plays an integral role in ensuring that our customers are kept safe, warm and happy at all times.

Supported by other experienced teams within the wider Baxi Customer Services function such as Planning, Technical Support and Resources who help to manage workloads and priorities effectively, you’ll deliver a best in class service and provide invaluable human touch points to those in need of a fast, reliable, credible and practical solutions to a mechanical or electrical system design faults and/ or problems.

In this role, you will have the opportunity to work with cutting-edge technology and provide critical support to our customers all from the comfort of your own postcode. Working primarily with domestic customers, you’ll be responsible for diagnosing and fixing issues with gas boilers, ensuring that they are working efficiently and safely.

**What will you be doing?**
- Answer questions from our customers using a variety of contact channels.
- Question our customers to get to the root cause of their problem.
- Maintain good records of all customer conversation.
- Promote our excellent Service Plans to our customers to give them long term cover and solutions.

**About you**:

- Background listening, empathising and responding to our customers.
- Comfortable working in a busy work environment, juggling lots of balls at the same time.
- Previous background in a similar customer focused role is desired, but not essential as full training will be given.

We are looking for someone who is self-motivated, capable of working both individually and within a team, organised, and someone who has an excellent eye for detail.

**What we offer**:
Our package is made up of basic salary plus a variable incentive. We also offer 25 days holiday in addition to standard UK Bank holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts and more.

**Diversity and inclusion**:
We’re a heritage manufacturer that provides heating solutions to customers all over the UK. We know having a diverse workforce that reflects our mission and our expansive customer base is not only good for you, it’s great for us

We welcome each and everyone of the differences that make our people intrinsically unique and able to contribute to the growth and success of our organisation. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

**Flexible working**:
We understand that life gets busy and recognise that at different times in our working life, we may have different needs and priorities. At Baxi, we value the health, wellbeing and happiness of our team which is why we’re committed to continuing to explore opportunities to support flexible working patterns across the business to enable our employees to achieve a healthy work-life balance.

**Recruitment Agency notice**:
**We make the energy transition a reality.**

**Be a part of the movement and help shape a sustainable future for all. Come and join us

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