Personalised Communications Consultant

3 months ago

London, United Kingdom Mercer Full time

**Mercer Impact Team**

The Mercer Impact Team are a group of strategists, creatives, digital experience masterminds and pension experts who create a boutique experience for all our clients.

The Impact Team helps Clients simplify complicated messages to their workforce and delivers them in a way that attracts attention, fosters understanding and drives action - putting people at the heart of what we do.

Please note that if successful this will be a hybrid-based role, with 2 days working from home and 3 in the office.

**Personalised Communications Consultant**

**What can you expect?**

Mercer is seeking a Personalised Communications Consultant to join our Impact Team.

This role will sit in our Personalised Experience team, working closely with the lead consultant and developers to support with the production and delivery of key client projects. This support could extend across many different areas, such as working with data, researching new technology/digital solutions to identify the best fit to meet client objectives, reviewing communication content, becoming involved in client meetings etc.

There is an opportunity for growth within the role for the right person. We are looking for someone with an eye for detail but also a passion for delivering engaging personalised experiences for people. Someone who can support on project delivery and has the interest to help shape future propositions (identifying new and emerging client needs) that continue to support the growth of the business.

**What’s in it for you?**
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week, allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

**We will count on you to**:

- Provide support to the lead consultant (or broader team communication consultants, if applicable) in delivering client solutions covering all media.
- Work with clients to establish project scope, as well as develop technical documents.
- Understand, review, and validate any data provided by our clients, through the use of agreed data management systems.
- Support the consultant and development team with the review of the quality and accuracy of the communication materials produced against pre-approved technical documentation and the supplied data extracts.
- Coordinate team and, where necessary, 3rd party supplier resources to ensure timely and accurate project delivery, including setting detailed project schedules with achievable milestones and deadlines.
- Office administration - undertake general office administration duties such as weekly completion of timesheets, attending various weekly and monthly meetings.

**What you need to have**:

- A minimum of 1-3 years’ experience within a marketing / communications / print management environment.
- Educated to degree level ideally in a communication or digital/technical discipline.
- Excellent written and oral communication skills.
- Worked or been involved within the employee communications landscape.
- Project management and 3rd party supplier relationship experience.

**What makes you stand out?**
- Experience in developing communication projects targeted to diverse audiences.

**About Mercer

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