Rent Collection Officer
1 month ago
I am currently recruiting for a Council Rent Collection to work with a Local Authority in East London on a contract basis.
**Please note, hourly rate of pay is an umbrella rate**
The client is looking for someone to contribute to the provision of a quality Revenue collection service for all streams, including but not limited to Council Tax, Business Rates, Parking, Leasehold, Commercial Rent, General Income, Housing Benefit Overpayment and Rent, undertaking a range of activities in accordance with legislation, statutory regulations, council policy, operational procedures and performance indicators. You will manage and monitor all aspects of the debt recovery process in a fair, effective and economic way.
Main duties will include:
- Ensuring that all correspondence is dealt with fairly, impartially and objectively through an appropriate channel.
- Ensuring that the correct details regarding liability, collection and enforcement are recorded on the Council’s revenues systems and to undertake the tracing of debtors in order that the correct action is taken to recover all unpaid accounts.
- Negotiating and agreeing suitable repayment plans with customers.
- Receiving payments from customers and to ensure payments are kept secure and are recorded and credited to the customer’s account accurately and promptly.
- Responding to complaints from customers and enquiries from MPs and Senior Officers of the Council
- Undertaking home visits and property inspections to deal with debt collection, liability and valuation issues.
- Attending Court hearings where required to assist with queries, make payment arrangements and assist the Court Officers as required.
- Undertaking the allocation of income from suspense accounts, including the transfer of credits between accounts and invoices.
- Identify errors/discrepancies and to undertake reconciliation of accounts taking corrective action as required.
- Experience of using relevant IT systems e.g., Anite, Open Housing Rents Module
- Experience of Billing and Recovery in a Revenues environment using data accuracy skills for a wide range of debt types e.g. Rent, Former Tenant Arrears, Garages
**Job Type**: Temporary contract
**Salary**: £24.00 per hour
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Barking
Reference ID: VR/42050JA
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