Registered Manager

3 weeks ago

Barking, United Kingdom (Surecare) Black Horse Care LTD Full time

To manage and grow an effective and efficient home care service within a defined geographic region,
through a team of suitable, qualified and supported staff, to the economic benefit of SureCare
{Dagenham & RedBridge}
Key responsibilities
1. To ensure the provision of high quality care services to vulnerable people living in their own
home
2. To manage and deploy teams of Care Workers who provide care and support to vulnerable
adults
and to promote the aims of SureCare {Dagenham & RedBridge}
4. To participate in and contribute to the strategic management of SureCare {Dagenham & RedBridge)
5. To ensure all statutory obligations are fully met
6. To meet and exceed all financial/growth targets
Specific responsibilities
1. To ensure that SureCare {Insert territory} supervision and appraisal policy is implemented
for all staff including supervision and appraisal.
2. To ensure that scheduling is carried out efficiently enabling Care Staff to spend the allocated
care time with each service user
3. To ensure that Care Staff follow the agreed care and service user plans with particular
reference to visit length, and work in a manner which meets or exceeds the Fundamental
Standards.
4. To ensure that appropriate records are kept within the Service Users home
5. To ensure that all visits, including times, are confirmed by timesheets signed by the service
user and Care Worker (with the exception of service users notified as unable to sign)
6. To ensure that sufficient staff are recruited to fulfil the needs of service users
7. To liaise with the Team Leaders and Quality/Training Managers to plan marketing activity and
spend, and make recommendations to the Operations Manager /Managing Director
8. To ensure that the Company recruitment procedure is adhered to

Each SureCare Franchise is independently owned and operated.

9. To ensure that all care staff successfully undergoes all training required to meet the Fundamental Standards

10. To ensure that all staff are capable and confident to carry out their roles by identifyingdevelopment and training needs. To source and recommend training programmes to meet

these needs. To participate in the provision of such training
11. To ensure that appropriate records are kept relating to recruitment, training and supervision
12. To ensure accurate records of sickness, holiday and other absence are maintained for all staff
13. To ensure that all service users undergo suitable initial assessments including care needs
assessment and health and safety risk assessments as required under the Fundamental
Standards
14. To ensure that appropriate records of assessments are maintained and that actions required
to mitigate risk are carried out
15. To be responsible for the health and safety of staff and service users by ensuring that any
company Health and Safety policies and procedures are applied at all times, ensuring a safe
working environment
16. To ensure that service users and their informal carers are consulted during care planning and
throughout service provision
17. To ensure that service user reviews are carried out and recorded in line with the
requirements of the Fundamental Standards and the Local Authority
18. To ensure the effective management of complaints, compliments and comments, including
remedial action and record keeping
19. To ensure that confidentially is maintained by all staff at all times
20. To ensure that the requirements of the Data Protection Act (and any subsequent revisions of
the Act) are met in full especially in relation to service user and Care Worker records
21. To ensure accurate and timely payroll and invoicing
22. To ensure that payments due against invoices are received promptly
23. To ensure that monies due to be recovered from Care Workers are collected in a timely
manner
24. To build and maintain harmonious working relationships with Local Authority representatives
25. To attend and participate in Local Authority meetings as appropriate
26. To manage the budget for the office and operate as a profit centre
27. To be aware of Key Performance Indicators and to accurately report statistics daily/weekly/by
period to your line manager

Each SureCare Franchise is independently owned and operated.

28. To ensure effective and timely communication within the office, with field staff, with users,
purchasers and other stakeholders
29. To ensure that Company policies and procedures relating to equal opportunities and anti
- discriminatory practice are applied at all times in the management and delivery of the service
30. Such other duties as appropriate to the grade and nature of the position as may be
reasonably delegated by Senior Managers or Company Directors

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