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Operational Assistant

3 months ago


Liverpool, United Kingdom Realise Full time

Ready to begin your new career? SK Medical Ltd have an exciting opportunity for a Level 3 Business apprentice to join the team, to process all instructions throughout every stage of the case lifecycle maintaining MedCoInternal SLA targets. Join a company who’s priority is to deliver excellent service and consistently exceed expectations.
SK Medical Practice Ltd is a Tier 1 Medical Reporting Organisation (MRO) who provide medical reports to the legal sector in support of our joint clients.
They are looking for 2 resilient and determined apprentices to work in an Operational Assistant role while gaining their level 3 Business Administrator apprenticeship.
Primary Tasks and Activities

To maintain up to date information for the Client (Patient); you must fulfil all new instructions from the Customer (solicitor) and abide with the SLA for that Customer
From new instructions create appointments for clients (patients) with a medical expert (supplier) who will create a report on behalf of the solicitor (customer).
Deal with new instructions within timescale 24 hours as at date and time stamp on instruction request, placing the caller at ease and remaining customer, client, supplier centred to diarise the best appointment time and venue with a medical professional within (timescales and mileage requirements).
Arrange and re arrange Client appointments on request.
Record keeping/data Input to ensure all transactions and appointments are recorded in real time (i.e. as they happen) onto the system.
Completing any other necessary documentation for referral to medical third parties & solicitors.
Maintaining an up to date Task List at all times.
Inbound/Outbound calls to and from all parties and action any enquiries with MedCo SLA guidelines.
When necessary complete in house training of other operators on workflow and processes.
Self-management and working with Team leader to agree benchmarked targets related to: o Time & Attendance
- Productivity & 100% Accuracy
- Creation of Team MI
- Managing Performance
- Conduct

Track personal performance against targets & provide daily / weekly / monthly updates as required;
Complete any other reasonable tasks or requests as required, in order to meet KPIs.

20 plus 8 days Bank Holiday, plus h ealthcare and pension scheme.

Training Provided

Your full role and responsibilities will be set out by your employer. SK Medical Ltd will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Business Admin L3 apprenticeship standard, which includes:
Knowledge, Skills and Behaviours
Business Admin L3 Apprenticeship Standard
Functional skills in Maths and English if required

This will be delivered through SK Medical's dedicated training provider, Realise.
Realise is an established training provider that’s enjoying an exciting period of growth following a management buyout and rebrand in late 2020.
Personal Qualities

Resilience
A positive disposition
A “can-do” attitude
Confidence & determination to succeed

Entry Requirements and Qualifications

GCSE A-C/4-9 or Functional Skills L2 Maths and English or above - preferred
Other Information
Parking available and great transport links with Technology Park Station just a 2miniute walk to the practice
Reference
245748
Wages
14000 per annum
Hours
39.50 p/w
Location
Liverpool
Posted
1/29/2024 11:15:00 AM
Status
New Vacancy
Sector
Business & Administration
Employer
Realise