Patient Pathway Administrator

4 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

NHS AfC: Band 3

**Main area**
- Ophthalmology
- **Grade**
- NHS AfC: Band 3
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 164-4942500**Site**
- Queens Medical Centre
- **Town**
- Nottingham
- **Salary**
- £21,730 - £23,177 Per annum
- **Salary period**
- Yearly
- **Closing**
- 04/02/2023 23:59Job overview

Working as part of the team the post holder will support the provision of a high quality secretarial and administrative service to Consultants and clinical teams to ensure typing of clinics is completed accurately and within set timeframes together with any other administrative duties. The post holder must be able to work on their own initiative and be able to organise their own workload within defined deadlines.

Main duties of the job

In addition to the below summary you will need to familiarise yourself with the full job description and person specification attached to this advert

Accurately transcribe clinic letters producing a high standard of work to defined deadlines.

Use judgement and initiative to prioritise the importance/urgency of tasks to defined deadlines

Establish and maintain admin systems and databases

Deal with incoming mail, results, reports

Deal with consultants/clinic queries

Answer and resolve inbound telephone queries from patients in a confidential manner

Typing of non clinical letters as required

Working for our organisation

The Ophthalmology Department is across two floors of the Eye, Ear Nose and Throat Centre at the QMC and provides outpatient services to 120,000 patients each year, due to the current climate the way we deliver this service is continually evolving.

Detailed job description and main responsibilities

Accurately transcribe clinic letters producing a high standard of work to defined deadlines.

Use judgement and initiative to prioritise the importance/urgency of tasks to defined deadlines

Establish and maintain admin systems and databases

Deal with incoming mail, results, reports

Deal with consultants/clinic queries

Answer and resolve inbound telephone queries from patients in a confidential manner

Typing of non clinical letters as required

Person specification

Training and Qualifications

Essential criteria
- 5 GCSE’s or equivalent C or above - must include English.
- Computer literate to ECDL standard or equivalent.

Experience

Essential criteria
- Proven typing and admin experience
- Demonstrates an understanding of patient / client confidentiality
- Can complete letters, forms, reports and tables using computerised technology from information collected

Communication and Relationship Skills

Essential criteria
- Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
- Friendly and professional telephone manner
- Excellent verbal and written communication skills

Commitment to Trust Values and Behaviours

Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards

Other requirements specific to the role

Essential criteria
- Demonstrates an ability to organise and manage own work schedule and team effectively
- Demonstrates an understanding of patient / client confidentiality
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the **Occupational Health Department **confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s an

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