Patient Pathway Administrator

2 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 3

**Main area**
- Gastroenterology and Hepatology
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week (Monday to Friday within the core hours of 8-5)
- **Job ref**
- 164-4692253-B**Site**
- NUH (QMC and City campus)
- **Town**
- Nottingham
- **Salary**
- £21,730 - £23,177 per annum
- **Salary period**
- Yearly
- **Closing**
- 19/02/2023 23:59Job overview

An exciting and rewarding opportunity has arisen to join the Gastroenterology and Hepatology team within the surgery division at NUH as a Patient Pathway Administrator.

Main duties of the job

In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

As a PPA within the Gastro and Hep team you will be responsible for typing clinical and non clinical letters, ensuring they are reviewed in a timely manner and monitoring results.

The post holder will be working as part of a larger administrative team, and liaising with colleagues and patients alike.

The role holder will work closely with the Specialty PA's and the Deputy Service Manager to help ensure local and national targets are met.

Working for our organisation

Nottingham University Hospitals NHS Trust (NUH) recognises that its ability to be the best for patients depends on the talent and commitment of all our employees. As a service we are committed to continuous professional development for all our staff through a range of opportunities that involve training courses and involvement in service developments.

NUH has a set of values and behaviours to improve the experience for our patients and our staff (We are here for you). This means that in undertaking this role the post holder is expected at all times to behave is a way that demonstrates commitment to the delivery of thoughtful patient care and continuous improvement.

Detailed job description and main responsibilities

Ensuring letters are typed accurately and efficiently

Working closely with PA's and consultant to ensure letters are authorised in a timely manner

Providing a thorough administrative outpatient service to patients

Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines

Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.

Liaising with PA's regarding appointments and necessary important clinical information to ensure patients are seen on their pathway without delay.

To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway

Ensure RTT patient data quality is accurate at all times

Adapt a flexible attitude to meet the needs of the service, taking into consideration each department’s unique specialty and the subsequent requirements of such specialist services.

Promote an open friendly working environment

Adhere to Trust policies and procedures relevant to your position.

Person specification

Training and Qualifications

Essential criteria
- 5 GCSE’s or equivalent C or above - must include English
- Typing experience or proven admin experience is essential for this post
- Microsoft Outlook and Microsoft Word/Excel experience (or an understanding of)

Desirable criteria

Experience & Communication

Essential criteria
- Experience in using Microsoft Office and Outlook
- Experience in completing letters, forms, reports and tables using computerised technology
- Previous experience within a similar admin role

Desirable criteria
- Previous NHS Experience
- Knowledge of 18 week and Cancer targets / Medical Terminology

Analytical & Judgement

Essential criteria
- Able to use judgement to make decisions in order to solve problems / enquiries
- Able to complete tasks using own initiative
- Remains calm and co-operative under pressure or in difficult and uncertain situations

Planning & Organisation

Essential criteria
- Ability to work to deadlines
- Ability to plan and organise own workload
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a sy

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