Patient Pathway Administrator

4 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

NHS AfC: Band 3

**Main area**
- Gastroenterology

**Grade**
- NHS AfC: Band 3

**Contract**
- Permanent

**Hours**
- Full time - 37.5 hours per week

**Job ref**
- 164-6091132

**Site**
- Nottingham University Hospitals NHS Trust

**Town**
- Nottingham

**Salary**
- £22,816 - £24,336 per annum

**Salary period**
- Yearly

**Closing**
- 31/03/2024 23:59

Job overview

We are seeking an organised, professional, good humoured and patient person for our large friendly administration team in Gastroenterology.

Your main role would be to be responsible for the audio typing and transcription of all clinical correspondence across all specialties within the Directorate.

The successful person will be expected to ensure all clinical correspondence is typed and processed within specified timescales and will need to demonstrate a flexible approach to the job, providing typing support for the specialty. You will need fast and accurate audio typing skills and a sound knowledge of medical terminology.

You will also need to be able to work across all NUH sites within the Specialty core hours of 08:00-17:00.

Main duties of the job

Accurately transcribing from Winscribe digital dictation and Winscribe Speech Recognition digital dictation, outpatient clinic letters and miscellaneous clinical correspondence to a high standard with specified timescales

Responsible for the production of discharge summaries, clinical papers and material for publication from audio or copy typing

Use judgement and initiative to prioritise importance/urgency of particular requests within defined guidelines

Undertake daily peer audit of clinical correspondence to ensure a high standard of accuracy and quality of work

Ability to exchange sensitive or contentious information with diplomacy and confidential manner

Liaising with outpatient administrator re. appointments/ necessary important clinical information to ensure patients are seen on their pathway without delay

Manage retrieval of Inter Provider Transfers then record and take any necessary action as appropriate

Undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway

Ensure RTT patient data quality is accurate at all times

Adapt a flexible attitude to meet the needs of the service, taking into consideration each department’s unique specialty and the subsequent requirements of such specialist services.

Provide cover for other Patient Pathway Administrator colleagues during times of sickness and annual leave and as requested by line manager

Working for our organisation

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person specification

Training & Qualifications

Essential criteria
- 5 GCSE's or equivalent at Grade C or above - must include English
- RSA III / or equivalent typing /word processing qualification / experience

Desirable criteria
- NVQ level 3 in administration or equivalent ECDL or equivalent

Experience

Essential criteria
- Proven fast and accurate typing / audio typing skills
- Administration experience
- Experience of using Microsoft Office, Outlook and Excel
- Demonstrates understanding of patient / client confidentiality
- Can complete letters, forms, reports and tables using computerised technology from information collected
- Managing enquiries from patients and other clinical staff via telephone and in person

Desirable criteria
- Previous experience of working in the NHS and experience using Winscribe, Web Hiss, Careflow and Notis
- Knowledge of 18 week and Cancer targets.
- Understanding of Medical Terminology

Communication & Relationship Skills

Essential criteria
- Uses correct grammar and spelling
- Must be able to clearly and accurately convey information gathered from both verbal and documented reports in writing and verbally
- Friendly and professional telephone manner
- Maintain confidentiality, sensitivity and empathy in communication with all contacts both in and out of the Trust
- Understanding and helpful to patients and colleagues
- Managing enquiries from patients and other clinical staff via telephone and in person
- Excellent written and verbal communication skills

Desirable criteria

Analytical and Judgement Skills

Essential criteria
- Able to use judgement to make decisions in order to solve problems / enquiri

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