Patient Pathway Administrator

4 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 3

**Main area**
- Urology

**Grade**
- Band 3

**Contract**
- Permanent

**Hours**
- Full time - 37.5 hours per week (37.5 hrs per week)

**Job ref**
- 164-5793471

**Site**
- Urology Centre, Nottingham City Hospital

**Town**
- Nottingham

**Salary**
- £22,816 - £24,336 pa

**Salary period**
- Yearly

**Closing**
- 19/11/2023 23:59

Job overview

We are looking to recruit a Band 3 Patient Pathway Administrator (Support Secretary/typist) within the Urology Department.

We are looking for an enthusiastic and conscientious team player with excellent audio typing ability.

You will be able to work under pressure, have good written and verbal skills with excellent time-management and organisational skills. You will be able to prioritise your workload throughout the day.

You will be able to demonstrate a clear understanding of confidentiality issues and your behavior will be consistent with the Trust’s Values and Behavioral standards.

Main duties of the job

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

As part of a team you will be responsible for the audio typing and transcription of clinical correspondence and will need to be a fast and accurate typist with an understanding of medical terminology. You will work closely with the band 4 Specialty PA's to ensure the timely review of results and any subsequent actions are undertaken. You must be able to prioritise your own workload according to the changing day to day demands and deadlines and use your own initiative to respond to queries both within and outside of the Organisation with a professional manner to patients, relatives and staff.

Working for our organisation

The Urology Department is based at the City Campus although some services like Paediatrics are based at the QMC. The (Patient Pathway Administrator) Support Secretary/typist is an integral part of the team providing support and cover for the Specialty PA's. We offer a wide range of both cancer and non-cancer care and pride ourselves on our efficient and quality service.

We have a management team that is supportive, innovative and proactive in ensuring we offer a high quality service. We are keen to encourage developments in line with Trust policy and working in new ways. We recognise responsibility to ensure that staff are developed and stimulated within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.

Detailed job description and main responsibilities

Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.

Establish and maintain admin systems/databases.

Dealing with incoming mail, results/reports management.

Responsible for the production of discharge summaries, clinical papers and material for publication from either audio or copy typing.

Add patients to the Waiting list, using Careflow.

Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines.

Answer telephone queries and escalate appropriately.

Undertake peer audit of clinical correspondence to ensure a high standard of accuracy and quality of work.

Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner ensuring timely handover to relevant staff.

Book appointments using necessary important clinical information to ensure patients are seen on their pathway without delay.

To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway.

Ensure RTT (Referral To Treatment) patient data quality is accurate at all times.

Adapt a flexible attitude to meet the needs of the service, taking into consideration each department’s unique specialty and the subsequent requirements of such specialist services.

Provide cover for Patient Pathway Administrator colleagues during times of sickness and annual leave.

Undertake any other duties which may be reasonably required.

Promote an open friendly working environment.

Adhere to Trust policies and procedures relevant to your position.

Participate in a Personal Development Plan.

Person specification

Training & Qualifications

Essential criteria
- 5 GCSE’s or equivalent C or above - must include English
- Computer literate to ECDL standard or equivalent

Desirable criteria
- NVQ level 3 or equivalent
- OCR Text Processing Level 2 Award (RSA 2)

Experience

Essential criteria
- Fast and accurate audio typing
- Proven typing and admin experience

Desirable criteria
- Previous experience of working in the NHS and experience using MS Office, Medway PAS and Notis
- Medical Terminology

Communication

Essential criteria
- Uses correct grammar and spelling
- Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports

Analytical and Judgement

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