Patient Pathway Administrator

4 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 3

**Main area**
- Spinal Surgery

**Grade**
- Band 3

**Contract**
- Permanent

**Hours**
- Full time - 37.5 hours per week

**Job ref**
- 164-6133509

**Site**
- Queen's Medical Centre

**Town**
- Nottingham

**Salary**
- £22,816 - £24,336 per annum

**Salary period**
- Yearly

**Closing**
- 07/04/2024 23:59

Job overview

We have an exciting opportunity to join a friendly and supportive administrative team as a Patient Pathway Administrator (PPA) to support our Spinal Surgery Department at Nottingham University Hospitals NHS Trust.

The PPA is a significant role and a key member of our administrative team supporting multidisciplinary clinicians and in service of our patients. The main purpose of the role is to deliver high-quality, timely and efficient administrative services to our surgery service to allow our patients to move smoothly along their hospital pathways for best possible and timely care.

Main duties of the job

As a key member of the Administration Team, the post holder will deliver high-quality and timely administrative services that include typing clinical letters, making & receiving calls from patients on our pathway and supporting the Specialty PAs and Waiting List Co-Ordinators with the care and management of our patients.

The post holder will play a key role within the service and will work in close liaison with NHS colleagues, patients and the general public. Experience of medical terminology is an advantage and some form of typing experience is desirable.

Working for our organisation

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

Detailed job description and main responsibilities

The post-holder will deliver administrative services that include typing letters to patients to confirm appointments or to communicate outcomes to patients and GPs, based on audio dictation from clinicians; ensure accurate entry of data and minimise breaches against targets; work flexibly and step-in where needed in administration to allow the service to continue to grow and improve; support each other and work as One Team.

Key Responsibilities:
Accurately transcribe, from Winscribe digital dictation, outpatient clinic letters and miscellaneous clinical correspondence to a high standard within specified timescales.

Liaise with clinical staff and other administrators to ensure patients are seen on their pathway without delay.

Provide a courteous, sensitive and sympathetic customer-service experience when on the telephone to our patients.

Use judgement and initiative to prioritise the importance and urgency of particular requests within defined guidelines.

Exchange sensitive or contentious information with diplomacy and in a confidential manner.

Ensure patient pathway data quality is accurate to ensure we can measure and report on our progress, risks and successes.

Adopt a flexible attitude to meet the needs of the surgery service, taking into consideration the diverse needs of other individuals.

Promote an open, friendly, inclusive working environment.

About you:
You will be an enthusiastic and conscientious team player. You will be able to work under pressure, have excellent written and verbal skills, excellent planning, time-management and organisational skills, as well as being an innovative thinker and always willing to put forward ideas knowing that you are part of a forward-thinking team. You will be able to prioritise your workload throughout the day. You must be able to demonstrate a clear understanding of confidentiality issues. You will have excellent attention to detail and work at pace on behalf of our patients.

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Person specification

Communication

Essential criteria
- Ability to develop good working relationships at all levels
- Ability to prioritise work, be flexible and use initiative

Desirable criteria
- Experience of sensitivity and empathy with patients/clients
- Experience in continuous improvement of working practices

Training & Qualifications

Essential criteria
- GCSE Level or equivalent in English and Maths
- RSA 2 in word processing or equivalent experience

Desirable criteria
- NVQ Level 3 Business/Administration or equivalent

Experience

Essential criteria
- Administration experience
- Public-facing/Customer service experience
- Microsoft Word, Excel, Outlook

Desirable criteria
- Healthcare experience, ideally NHS, in

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