Home Technical Claims Controller
3 days ago
A fantastic opportunity is now available for a Home Technical Claims Controller working within our team in Croydon.
**Role Purpose**:
To be a technical home claim expert within LV=, providing support to LV= Home claims management through the handling of complex/large home claim losses along with analysing LV='s home claims performance and monitoring industry trends. Supporting innovation change & continuous improvement, quality, people development, compliance & risk and management within Home Claims in respect of the handling of claims made against LV.
**Key Accountabilities**
Responsible for the day to day managing of Technical Claims over £150k and up to the value of £750k, including the identification and pursuit of recoveries.
Act as a Technical referral point for less experienced team members for claims up to the value of £750k; assist the Senior Complaint Representative with any queries on Large Loss claims (over £50k), subsidence or complex claims.
Supports the technical development of GI operational teams, through developing coaching, mentoring and training packages in conjunction with GI Training team.
Monitor Home claims performance; identify trends and areas of improvement.
In conjunction with Home Technical Manager & Supplier Relationship Manager monitor supplier performance to identify trends to ensure adherence to contract and identify areas of improvement or financial benefit.
Complete monthly department and annual supplier audits identifying any leakage, trends, regulatory issues and highlighting any coaching needs.
**Desirable knowledge, skills, qualifications and experience**
Extensive experience and proficiency in handling all types of major and complex Home Claims including fire, flood, escape of water and subsidence. This should include a sound knowledge of large loss reinstatement processes, building practice and regulations.
Have a good understanding of, and able to confidently apply, insurance policy terms, principles and law. Able to recognise opportunities for policy wording improvement and provide coherent recommendations to Underwriters
Able to review effectiveness of claim handling protocols and identify trends or changes that could improve the outcome of an individual claim or the overall process and make recommendations on improvements.
Ability to contribute towards best practice projects, claim philosophies, internal forums and technical updates to the wider business.
Good communication and presentation skills (internal & external). Able to write a report or letter that is clear, logical, persuasive and grammatically correct
A strong customer empathy
Good team building and people development skills
High attention to detail and able to problem-solve through innovation and strategic thinking
Able to work without supervision and be self-motivated
**Why Work for Us?**:
Exciting things are happening at LV=General Insurance (LV=GI). Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.
Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.
**About the rewards**
We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
We’ll give you:
26 days' holiday - which increases after two years’ service to 28 days in addition to bank holidays.
A competitive pension for which LV= will pay twice the amount you pay, up to 14%
An annual bonus scheme based on company and personal performance
Gympass - Your anytime, anywhere access to wellbeing. Your health and wellbeing is important to us, the all in one wellbeing membership that gives you access to top gyms, studios and wellbeing apps
A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.
Access to learning and development opportunities such as mentoring schemes and LinkedIN Learning
Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.
**Apply**
If you share our ambition and our passion, join us on our journey. You can help us shape our new future together.
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