Customer Service Advisor

5 months ago

Belfast, United Kingdom Blue Arrow Ltd Full time

We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers.

Lloyds Banking Group is well known for putting their customers at the heart of everything they do, including their employees and so we are offering you £12.71 per hour for it

If you have a passion for the financial world and want to start your financial career with Lloyds Banking Group, then give me a call to know more or hit apply
- No previous financial experience required, we will provide that experience for you through our 6-week intensive training programme.

**Role: Customer Service Advisors - Belfast**

**Location: Lloyds Banking Group, 24 Cromac Place, Gasworks, Belfast**

**BT7 2JB**

**Pay rate: £12.71 per hour**

**Contract: Ongoing temporary contract with the opportunity to become permanent.**

**Hours: Full time, office based 35 hours per week between 7 am and 9pm - working 5 days out of 7.**

**Mon-Sun Start times 7am-1pm Finishing times 4pm-9pm**

**Opportunity for hybrid working after training. (2 days in Office, 3 days working from home).**

**Job Description**:

- You will be the first point of contact for all banking related queries.
- Managing inbound customer calls relating to banking accounts and products.
- Telephony and admin-based tasks.
- Building good relationships with customers and colleagues, that will exceed their expectations.

**Skills**:

- Excellent oral and written communication.
- Previous customer service/telephony experience is desirable.
- Positive and approachable attitude with a continuous improvement mindset.
- Ability to empathise with customers to help resolve their queries.

**Benefits**:

- Full paid training & excellent career development opportunities.
- Weekly pay and competitive pay rate/Overtime opportunities.
- Generous holidays with 28 days per year.
- Free access to mental health and wellbeing platform.
- On-site parking with electric charging docks available, canteen and Starbucks.
- Rest areas with pool table, TVs, games consoles etc.
- On-site showers & changing facilities.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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