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Head of Third Party Claims

4 months ago

Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

Location - Newcastle

Employment Type - Full Time - Permanent

Salary - Competitive package with great benefits

Hours Per Week - 37.5

Inspire and lead the Third Party teams to achieve optimal results in claims loss ratio and customer outcomes. Support, develop and implement the Claims Strategy contributing towards the Company’s vision of being the trusted Insurance provider year after year.

This is a fantastic time to join our business with significant growth plans heading into 2024.

**Key Responsibilities**:

- Significant management accountability for staff across the Third Party teams.
- Implement targeted strategies in relation to areas of control that will improve business performance.
- Keep abreast of market changes by attending industry forums and conferences and consider the impact on Somerset Bridge Ltd, identifying where we need to adapt and change in line with business and regulatory requirements
- Responsible for demonstrating regulatory compliance across all processes and for all claims handling staff
- Identify and deliver claims initiatives that result in a reduction in indemnity spend and/or improved efficiency/better customer outcomes
- Contributes and supports change activities across the group working in conjunction with other Heads of across the group
- Manage resource budget for recruitment ensuring departments are appropriately staffed to deal with workloads
- Ensuring performance management and succession planning is in place across span of control
- Coach, mentor and develop Claims Controllers by giving them the tools, knowledge and skills to reach their full potential
- Drive and improve engagement through staff forums, meetings and quarterly presentations.
- Collaborate effectively with Claims Controllers, Head of Customer - Claims, Head of Fraud and Claims Operations Director to share best practice ideas, remove blockages and encourage innovation/contribution.
- Manage relationships with external service providers to ensure delivery of Service Levels including contract tenders, contract negotiation and on boarding

**Required Skills/Experience**:

- Excellent leadership ability
- Project management experience
- Detailed understanding of the market, the customer and relevant associated legislation.
- Proactive and flexible in approach
- Resilient and positive mind-set
- Significant experience of leading managers
- Knowledge of regulatory and industry claims handling requirements within reporting area
- In depth knowledge and expertise of Insurance practices and procedures

Our Benefits
- Hybrid working - 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays
- Discretionary annual bonus
- Pension scheme - 5% employee, 6% employer
- Flexi-time
- Healthcare Cash Plan - claim cashback on a variety of everyday healthcare costs
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Religious bank holidays - if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
- Christmas and Summer parties

Working at SBG

At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.