Claims Handler

5 months ago

Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

Location - Newcastle

Employment Type - Full Time - Permanent

Salary - £22,000 - £25,000 depending on experience

Hours Per Week - 37.5

Here at Somerset Bridge Group, we understand the importance of flexible working. We offer hybrid-based roles as well as full-time and part-time options. Please speak to our recruitment team to advise the hours that would best suit you

Our Claims team are growing

Our policy sales are rocketing so we need to expand our Claims function to meet with demand and ensure all our customers receive a consistent, faultless service

We are looking for both experienced Claims Handlers and those who are looking for their next career within the insurance industry. We are offering the opportunity to undergo full training and development with no prior claims handling experience.

If our customer has had an accident where they are at fault or there is a liability dispute, this is where you’ll come in as a Claims Handler, liaising with third parties to negotiate and agree liability and/or quantum, generating the best outcome possible for our customer and Somerset Bridge Group.

We pride ourselves on staff development, offering market leading training for all new starters and fast career progression through the claims teams. In return, we are looking for vibrant and outgoing individuals with customer service experience and the motivation to learn and develop new skills.

**Key Responsibilities**:

- Investigate and proactively manage your own caseload.
- Provide excellent customer service and negotiate with insurers and solicitors on liability and quantum.
- Achieve cost efficient conclusions.
- Ability to identify any potential fraud using the fraud indicators.
- Build strong professional relationships with colleagues and clients.

**Required Skills/Experience**:

- Previous experience in handling motor claims is desirable but not essential.
- Be prepared to undertake a Personal Development Plan in all aspects of Third Party Claims Handling.
- Be able to work as part of a team.
- Excellent communication skills - both verbal and written.
- Strong negotiation skills.
- Attention to detail and accuracy.
- Organised with ability to prioritise your workload.

**Our Benefits**:

- Bonus - a quarterly bonus will be paid if you excel in your KPI targets, this uplifts salary by a potential 10% per annum
- Hybrid working - 2 days in the office and 3 days working from home.
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays
- Pension scheme - 5% employee, 6% employer.
- Flexi-time.
- Healthcare Cash Plan - claim cashback on a variety of everyday healthcare costs.
- 100’s of exclusive retailer discounts.
- Professional wellbeing, health & fitness app - Wrkit.
- Enhanced parental leave, including time off for IVF appointments.
- Life Assurance - 4 times your salary.
- 25% Car Insurance Discount.
- 20% Travel Insurance Discount.
- Cycle to Work Scheme.
- Employee Referral Scheme.
- Community support day.
- Christmas and Summer parties.

Working at SBG

At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.

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