Service Coordinator

3 weeks ago


Plymouth, United Kingdom Ventro Group Full time

As the Service Coordinator you will work closely and effectively with the service team, scheduling a team of contractors to complete reactive works.

You will be the first point of contact within the service team; answering incoming calls, scheduling contractor diaries and producing weekly reports.

**Key Skills / Responsibilities**:

- Responsible for completing reactive compliance jobs as requested by Ventro clients.
- Weekly reporting - these are to be sent to the maintenance manager and clients as required.
- Schedule contractor diaries
- Building and maintaining relationships with clients and contractors
- Ensure that all contractors have Ventro uniform and materials/tools required to complete works.
- Tenant Liaison
- Answer all telephone calls and answer queries as necessary
- Ensure that Salesforce is updated accurately for invoicing.
- Responsible for updating the database/salesforce and adding new sites/contracts/jobs
- Previous administration and/or customer service experience is required.
- Excellent communication skills
- Confident liaising with clients, contractors and internal staff
- Organised
- Able to work under pressure to tight deadlines

**Job Types**: Full-time, Permanent

**Benefits**:

- Canteen
- Cycle to work scheme
- Health & wellbeing programme
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: VENSC
Expected start date: 08/07/2024


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