Fleet Administrator
3 months ago
**Hireco**
"Hireco are the No.1 purchaser of trailers in the UK. We work in partnership with you and go beyond the trailer...From the latest smarter and greener assets and tech support to our class-one engineering skills and obsession with innovation and **preventative maintenance**, we never stand still, so that we make sure your assets are always on the road, always delivering for you and your customers."
- Our reputation_
- More than 70 of the UK's top 100 transport companies trade with us.
- Our assets_
- We have more than 8,000 assets across the UK and Ireland.
**Role: Breakdown Operator**
- Brief job description as follows:_
- Act as the first point of contact, providing support for the customer. Dynamically assessing their needs and following processes to achieve a timely resolution.
- Utilise in house systems to record information.
- Arrange breakdown services in a timely and professional manner.
- Work alongside the Out of Hours services, to create a seamless customer experience.
- Meet breakdown targets and work as part of a dynamic and driven team.
- Provide an exceptional level of customer service, maintaining clear communicating with customers at every stage.
- Ensure all documentation you are responsible for, is accurate and up to date.
- Utilise inhouse telematics system to locate and assist with breakdown processes.
- Work as part of a driven team to prioritise and manage the workload, achieving excellence.
- Other general Administration duties such as producing and updating reports.
- Undertake ADHOC projects when required, upholding professional processes and standards. Make effective decisions to problem solve and assist in achieving overall business goals.
- Knowledge of the industry is desirable but not essential - **training will be provided.**:
- Strong computer skills (incl. Excel, word and SharePoint)
- Strong communication, and customer service skills
- Training will be provided on commencement of employment. Employees are encouraged to further their personal development._
**Salary**: £25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
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