Housing Officer

**Housing Officer - Tenancy Operations (OPS/03)**

**Details**:
Contract Type: Permanent

No of Positions available: 1

Working Hours: 35 hours per week

**Salary**: £37,326- £40,988, Grade E4-E1 of the Albyn Group Pay Scale

Location: Hybrid working - Invergordon office base

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Want to feel good about the work you do? Albyn Housing Society has a fantastic opportunity for a Housing Officer to join our passionate and dedicated Tenancy Operations function of the Customer and Property Services team.

We have many aspirations and ambitions to continually improve our services to our 3,700 customers, spread across 70 rural and urban communities in the Highlands. Our new vision and values will drive our strategic direction by ensuring we:
“Maintain and build quality homes, providing excellent customer service, and giving opportunities for people and communities to flourish.”

We are a people-first organisation, and our values are embodied in our everyday working lives - we want someone to join us who shares and exhibits these values of:
“Being Caring”

Being Adaptable

Being Professional”

As we continue to recover from the pandemic and face the many and mounting current economic challenges, we are delivering and developing services in new and innovative ways, including participating in a hybrid working model of ‘Hub, Home and Roam”.
- ‘Hub’ means you can still see colleagues face-to-face.
- ‘Home’ is about how we have shown we can be productive and efficient when working remotely.
- ‘Roam’ is about offering community-based service delivery, meeting customers, and visiting them in their homes or local communities.
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**About the Role**

We have an exciting opportunity for an enthusiastic, well organised, and caring individual to join Albyn Housing Society in the Tenancy Operations function of the Customer and Property Services team.

As a Housing Officer, you will be expected to deliver high quality customer services to an allocated caseload that will ensure the organisation’s aims, objectives and performance standards are met or exceeded in accordance with all relevant legislation, policies, procedures, and best practice guidance, and within available budget parameters.

In particular, as a Housing Officer in Tenancy Operations, you will be delivering effective housing management services relating to Allocations, Anti-Social Behaviour, Estate Management, and Voids.

Although you will be operating in a function-based specialism, you should possess a good understanding of all housing management capabilities as there may be times where you will be required to carry out or operate in one of the other specialist functions of the Customer and Property Services areas.

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**Main Responsibilities**
- Deliver effective housing management services. As a Housing officer operating in the Tenancy Operations function, main responsibilities will include:

- _Voids and Allocations _
- Process tenancy terminations, including surveying the extent of any damage caused by tenants and costs to be recharged to the tenant.
- Assess and prioritise the relative needs of housing applicants and maximise customers’ housing options through advice and access to the Highland Housing Register (HHR) and all other relevant options.
- Liaise with colleagues and relevant professionals to support customers with any medical adaptation needs.
- Liaise with colleagues to manage new development handovers and ensure prompt occupation by tenants.
- Allocate properties to appropriate applicants on the housing list in compliance with internal and external procedures and regulation, ensuring that all applicants are treated fairly and that void periods and rent losses are kept to a minimum.
- Liaise with the local authority to receive and deal with referrals for homeless applicants.
- Follow Albyn’s processes to complete successful tenancy sign-up, including signposting and referral for any support to help the tenant sustain their tenancy.
- _Tenancy, Anti-Social Behaviour and Estate Management _
- Manage and agree outcomes on all requests for assignations, successions, lodgers, sub-lets, household changes or any other tenancy dealings within required legislative timescales.
- Obtain and provide tenancy references with other landlords.
- Investigate reports of breach of tenancy, in liaison with customers, community representatives and partner agencies as required.
- Recognise & respond to sensitive or emergency situations relating to tenancy management issues.
- Negotiate and agree appropriate remedial actions with customers; and identify and implement appropriate actions for unresolved breaches of tenancy obligations.
- Understand the legal processes and remedies of breaches of tenancy, prepare case summaries and paperwork and instruct appropriate legal actions to be raise