Senior Maintenance Officer
2 weeks ago
Contract Type: Permanent
Location: Hybrid working with Invergordon office base
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Albyn Housing Society has a fantastic opportunity for a Senior Maintenance Officer to join our passionate and dedicated Customer and Property Services team.
We have many aspirations and ambitions to continually improve our services to our 3,700 customers, spread across 70 rural and urban communities in the Highlands. Maintain and build quality homes, providing excellent customer service, and giving opportunities for people and communities to flourish.”
As we continue to recover from the pandemic and face the many and mounting current economic challenges, we are delivering and developing services in new and innovative ways, including participating in a hybrid working model of ‘Hub, Home and Roam”.
‘Hub’ means you can still see colleagues face-to-face.
‘Home’ is about how we have shown we can be productive and efficient when working remotely.
‘Roam’ is about offering community-based service delivery, meeting customers, and visiting them in their homes or local communities.
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We have an exciting opportunity for an enthusiastic, well organised and caring individual to join Albyn Housing Society in the Customer and Property Services team in the Repairs and Maintenance function.
As a Senior Maintenance Officer, you will support the Repairs and Maintenance Manager in the management of complex repairs, voids and planned works undertaken by technical officers across Albyn’s housing portfolio to ensure the Society’s aims, objectives, performance standards and customer needs are met or exceeded in accordance with all relevant legislation, policies, procedures, and best practice guidance, and within available budget parameters.
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To support the Repairs and Maintenance Manager in the delivery and management of Albyn’s complex repairs, voids, and planned works.
To champion quality and continuous improvement across internal policies, procedures, processes, and systems, providing guidance on best practise to teams and colleagues.
To provide the Repairs and Maintenance Manager with monthly financial and performance reports, including KPI’s in relation to repairs, voids, and planned works.
Work with Albyn tenant performance panels and attend pop up and community surgeries as required.
Effectively investigate and manage customer complaints or disputes that may arise due to service failures and ensuring that any problems encountered are resolved swiftly.
Work with Senior Repairs and Compliance officer to ensure collaboration and cover.
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Achieved a Level 2 (or above) Asset Management and Building Compliance qualification
Able to demonstrate effective reflection on practice and willingness to undertake continuous learning and professional development.
Knowledge of repairs and maintenance requirements of large and expanding dispersed housing portfolio.
Experience of delivering excellent customer service in a supervisory repairs and maintenance role.
Good ICT skills (Microsoft 365, Project, PowerPoint, Word, Excel, and online and cloud-based applications) and commitment to improving service provision and improving levels of tenant satisfaction.
Able to define and provide property repairs and maintenance programmes to meet corporate and regulatory requirements.
A generous annual leave entitlement
Excellent development and training opportunities
Company pension scheme
Group life cover
Access to an employee assistance program available 24/7 and an employee wellbeing Hub.
Family friendly policies
Car Allowance (If applicable to your post)
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