CRM Officer

4 weeks ago


Invergordon Highland, United Kingdom Albyn Housing Society Full time

Contract Type: Permanent
Location: Hybrid working with an Invergordon office base
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Albyn Housing Society has a fantastic opportunity for a Technical Officer to join our passionate and dedicated customer and property services team.
We have many aspirations and ambitions to continually improve our services to our 3,700 customers, spread across 70 rural and urban communities in the Highlands. Maintain and build quality homes, providing excellent customer service, and giving opportunities for people and communities to flourish.”
As we continue to recover from the pandemic and face the many and mounting current economic challenges, we are delivering and developing services in new and innovative ways, including participating in a hybrid working model of ‘Hub, Home and Roam”.
‘Hub’ means you can still see colleagues face-to-face.
‘Home’ is about how we have shown we can be productive and efficient when working remotely.
‘Roam’ is about offering community-based service delivery, meeting customers, and visiting them in their homes or local communities.
___________________________________________________________________
We have an exciting opportunity for an enthusiastic, organised, and pragmatic professional to join the Albyn Housing Group.
As a Technical officer you will be contributing to the successful delivery of the repairs and void service across Albyn Housing Societies stock.
___________________________________________________________________
Ensure compliance with Health and Safety requirements and other regulatory requirements including EESSH/SHQS
Management of contractors to ensure service delivery within set standards.
Undertake Stock Condition Surveys of void properties.
Ensure that all tenant interaction is recorded on the CRM system, Civica CX, and Asset Management System (Asprey).
________________________________________________________________
Good ICT skills (Microsoft 365, Project, PowerPoint, Word, Excel and online and cloud-based applications)
Experienced in surveys and diagnosis of building related defects.
Ability to understand bills of quantities, building contracts, technical drawings and specifications.
Ability to travel within the Highlands and occasionally outside the Highlands.
______________________________________________________________
A generous annual leave entitlement
Excellent development and training opportunities
Company pension scheme
Group life cover
Access to an employee assistance program available 24/7 and an employee wellbeing Hub.
Family friendly policies
Car Allowance (If applicable to your post)


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