Property Maintenance Assistant

2 weeks ago

Invergordon, United Kingdom Albyn Housing Society Full time

**Property Maintenance Assistant (RAM/03)**

Contract Type: Permanent

No of Positions available: 2

Working Hours: 35 hours per week

**Salary**: £28,384.00 - £31,544.00, Grade G4 - G1

Location: Hybrid working with an Invergordon office base

**_______________________________________________**

Want to feel good about the work you do? Albyn Housing Society has a fantastic opportunity for two Property Maintenance Assistants to join our passionate and dedicated Customer and Property Services team.

We have many aspirations and ambitions to continually improve our services to our 3,700 customers, spread across 70 rural and urban communities in the Highlands. Our new vision and values will drive our strategic direction by ensuring we:
“Maintain and build quality homes, providing excellent customer service, and giving opportunities for people and communities to flourish.”

We are a people-first organisation, and our values are embodied in our everyday working lives - we want someone to join us who shares and exhibits these values of:
“Being Caring”

Being Adaptable

Being Professional”

As we continue to recover from the pandemic and face the many and mounting current economic challenges, we are delivering and developing services in new and innovative ways, including participating in a hybrid working model of ‘Hub, Home and Roam”.
- ‘Hub’ means you can still see colleagues face-to-face.
- ‘Home’ is about how we have shown we can be productive and efficient when working remotely.
- ‘Roam’ is about offering community-based service delivery, meeting customers, and visiting them in their homes or local communities.

**________________________________________________**

**About the Role**

We have an exciting opportunity for an enthusiastic, well organised, and caring individual to join Albyn Housing Society in the Property Services function.

As a Property Maintenance Assistant, you will be expected to deliver a consistently high level of front-line services in line with legislation, policy, procedure, and best practice guidance.
- ______________**_________________________________**

**Main Responsibilities**
- Provide, triage, and administer front line property services, ensuring smooth and efficient delivery in line with regulatory targets
- Receive, create, schedule, and manage maintenance and inspection requests, including responsive repairs, void management, external maintenance contracts and other property functions applicable to all homes, buildings, and property holdings
- Contribute to and assist colleagues with record maintenance and collation of performance data, statistics, and profiling reports as required.
- Investigate and respond to complaints in line with the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance
- Support the organisations customer engagement objectives.

**_______________________________________________**

**About You**
- Educated to Higher level, you will have education or training in business, building, property, or financial administration.
- You have excellent organisational, record keeping and report production skills and an ability to plan, prioritise and manage workload effectively to meet needs of the service, meeting deadlines and exceeding targets.
- You are able to work unsupervised and make decisions independently, taking responsibility for the decision made, as appropriate to the level of the post.
- You will have experience of working with property owners and contractors and knowledge of good working practices when dealing with them.
- You have knowledge of property and repair standards and experience of complaints and resolutions.
- You have a professional, calm, and confident manner and are able to work in partnership with peers and colleagues as part of an effective and efficient team.

**________________________________________________**

**What we are Offering**:
Albyn offers a supportive and friendly environment, where our people are valued and appreciated and are rewarded:

- Competitive salary
- A generous annual leave entitlement
- Employee benefit discounts
- Excellent development and training opportunities
- Company pension scheme
- Death in service benefit
- Access to an employee assistance program available 24/7 and an employee wellbeing Hub.
- Family friendly policies
- Flexible working hours
- Albyn Group sick pay scheme
- Car Allowance (If applicable to your post)

**________________________________________________**

**How to Apply**:
For further information, please contact Amy MacCulloch on 07766 808 642.

**Interviews will take place during the week commencing 4 March.**

**Job Types**: Full-time, Permanent

**Salary**: £28,384.00-£31,544.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 28/02/2024
Reference ID: RAM/03

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