Business Support, Repairs and Maintenance

3 weeks ago

Invergordon, United Kingdom Albyn Housing Society Full time

**Business Support, Repairs and Maintenance Administrator**

**(CPS/01)**

**Details**:
Contract Type: Permanent

No of Positions available: 5 (4 x Full Time, 1 x Part time)

Working Hours: 4 x 35 hours per week; 1 x 14 hours per week

**Salary**: £24,508 - £27,714, Grade H4-H1

Location: Invergordon/Inverness

**__________________________________**
**____**

As we approach our 50th birthday, Albyn Housing Society has a fantastic opportunity for a Business Support, Repairs and Maintenance Administrator to join our passionate and enthusiastic team.

We have many aspirations and ambitions to continually improve our services to our
3,700 customers, spread across 70 rural and urban communities in the Highlands. Our new vision and values will drive our strategic direction by ensuring we:
“Maintain and build quality homes, providing excellent customer service, and giving opportunities for people and communities to flourish.”

We are a people-first organisation, and our values are embodied in our everyday working lives - we want someone to join us who shares and exhibits these values of:
“Being Caring”
Being Adaptable

Being Professional”

As we recover from the pandemic and face the many and mounting current economic challenges, we are delivering and developing services in new and innovative ways.

We have a hybrid working model of ‘Hub, Home and Roam model”.
- ‘Hub’ means you can still see colleagues face-to-face.
- ‘Home’ is about how we have shown we can be productive and efficient when working remotely.
- ‘Roam’ is about offering community-based service delivery, meeting customers, and visiting them in their homes or local communities.

**__________________________________**
**___**

**About the Role**

We have an exciting opportunity for an enthusiastic, organised, and pragmatic professional to join the Albyn Housing Group.

As the Business Support, Repairs and Maintenance Administrator you will provide first line information and administration to all our customers, in line with our organisational values, aims and objectives.

**__________________________________**

**Main Responsibilities**
- Provide a first line response to our customers to meet our objectives of a truly brilliant customer experience. The post holder will be responsible for managing the internal phone system, answering, and directing calls as required.
- Provide administrative support to all functions.
- Record all complaints accurately to meet our SPSO regulatory compliance framework. Handle complaints timeously and seek to resolve with the aim of front-line resolution on complaints received. Ensure complex complaints are allocated to the nominated complaint handlers.
- Assist colleagues with the collation of performance data, statistics and profiling reports as required.
- Undertake function specific administration tasks for Business support and

Repairs and Maintenance functions.
- Develop and understanding of other functions to ensure you are aware of any initiatives that might benefit customers.

**_________________________**

**About You**
- Educated to Standard Grade or equivalent and have a willingness to undertake continuous learning.
- Work or have experience of front-line telephone responses to customers.
- Have a high standard of computer literacy in Microsoft Word, Excel, and

Outlook.
- Ability to use and input data accurately to information systems and generate reports.
- Demonstrate a professional approach and model behaviour to ensure customers and colleagues are valued and their needs are responded to appropriately.
- Experience of dealing with challenging situations with resilience, flexibility, and confidence in an appropriate manner.
- Understand the requirements for the correct recording and control of client information.
- Professional, calm, and confident manner.
- Value good governance.
- Have an interest in social housing issues.

**_______________________________**
**___**

**What we are offering**:
Albyn offers a supportive and friendly environment where our people are valued and appreciated and are rewarded:

- Competitive salary
- Employee benefit discounts
- Excellent development and training opportunities
- Company pension scheme
- Employee Health and Wellbeing support service
- Family friendly policies
- Flexible working
- Generous holiday entitlement
- Albyn Housing Society sick pay scheme
- Car Allowance (If applicable to your post)

**___________________________**

**How to Apply**:
For further information, please contact or Paula Cross on 07920 819 341 or Amy

MacCulloch on 07766 808 462.

**In person interviews to take place w/c 12th June 2023.**

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 35 per week

**Salary**: £24,508.00-£27,714.00 per year

**Benefits**:

- Company pension
- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Application deadline: 07/06/2023

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