Repairs and Maintenance Administrator

3 weeks ago

Invergordon, United Kingdom Albyn Housing Society Full time

**Repairs and Maintenance Administrator (RAM23/01)**

**Contract Type**: Permanent

**No of Positions available**: 1

**Working Hours**: 35 hours per week

**Salary**: £24,508 - £27,714, Grade H4 - H1 of the Albyn Group Pay Scale

**Location**: Invergordon

**________________________________________________**

Want to feel good about the work you do? Albyn Housing Society has a fantastic opportunity for a Repairs and Maintenance Administrator to join our passionate and dedicated Customer and Property Services team.

We have many aspirations and ambitions to continually improve our services to our 3,700 customers, spread across 70 rural and urban communities in the Highlands. Our new vision and values will drive our strategic direction by ensuring we:
“Maintain and build quality homes, providing excellent customer service, and giving opportunities for people and communities to flourish.”

We are a people-first organisation, and our values are embodied in our everyday working lives - we want someone to join us who shares and exhibits these values of:
“Being Caring”

Being Adaptable

Being Professional”

As we continue to recover from the pandemic and face the many and mounting current economic challenges, we are delivering and developing services in new and innovative ways, including participating in a hybrid working model of ‘Hub, Home and Roam”.
- ‘Hub’ means you can still see colleagues face-to-face.
- ‘Home’ is about how we have shown we can be productive and efficient when working remotely.
- ‘Roam’ is about offering community-based service delivery, meeting customers, and visiting them in their homes or local communities.

This role is a full time office role.

**________________________________________________**

**About the Role**

We have an exciting opportunity for an enthusiastic, well organised and caring individual to join Albyn Housing Society in the Repairs and Maintenance function of the Customer and Property Services team.

As a Repairs and Maintenance Administrator you will be expected to deliver a consistently high level of administrative service to our customers and Repairs and Maintenance function.

In particular, you will provide front-line information and administration to all our customers, in line with our organisational values, aims and objectives and to achieve or exceed objectives and targets within the framework of our budget constraints and regulatory requirements.

Your role will require you to become a champion in the use of our bespoke housing software Civica CX.

We are looking for a caring, adaptable, professional and detail-oriented individual who is meticulous in their work, has a high standard of computer literacy and will be committed to help achieve the Society’s aims and objectives.

**_______________________________________________**

**Main Responsibilities**
- Provide a front-line response to our customers to meet our objectives of a truly brilliant customer experience. The post holder will be responsible for coordinating the internal phone system, answering and directing calls as required.
- Provide general administrative support to all functions
- Accurately record all complaints to meet our Scottish Public Services Ombudsman (SPSO) and regulatory compliance framework. Handle complaints timeously and seek to resolve with the aim of front-line resolution on complaints received. Ensure complex complaints are allocated to the nominated complaint handlers.
- Assist colleagues with the collation of performance data, statistics and profiling reports as required.
- Develop an understanding of other functions to ensure you are aware of any initiatives that might benefit customers.
- Support Business Services admin function specific tasks as and when required by the business.

**_______________________________________________**

**About You**
- Educated to Standard Grade or equivalent and has a willingness to undertake continuous learning.
- Work or have experience of front-line telephone responses to customers.
- Have a high standard of computer literacy in Microsoft Word, Excel and Outlook.
- Ability to use and input data accurately to information systems and generate reports.
- Demonstrate a professional approach and model behaviour to ensure customers and colleagues are valued and their needs are responded to appropriately.
- Experience of dealing with challenging situations with resilience, flexibility, and confidence in an appropriate manner.
- Understand the requirements for the correct recording and control of client information.
- Professional, calm and confident manner.
- Value good governance.
- Have an interest in social housing issues.

**_______________________________________________**

**What we are Offering**:
Albyn offers a supportive and friendly environment, where our people are valued and appreciated and are rewarded:

- Competitive salary
- A generous annual leave entitlement
- Employee benefit discounts
- Excellent devel

  • Business Support, Repairs and Maintenance

    1 month ago

    Invergordon, United Kingdom Albyn Housing Society Full time

    **Business Support, Repairs and Maintenance Administrator** **(CPS/01)** **Details**: Contract Type: Permanent No of Positions available: 5 (4 x Full Time, 1 x Part time) Working Hours: 4 x 35 hours per week; 1 x 14 hours per week **Salary**: £24,508 - £27,714, Grade H4-H1 Location:...

  • Maintenance Engineer

    1 month ago

    Invergordon, United Kingdom Luton Bennett Full time

    Maintenance Engineer (Mechanical) Invergordon £43,652.70 (Including Shift Allowance) + Overtime Paid at a Premium Rate + 28 Days Holiday + Training and Development Opportunities Including External Courses Hours of Work Week 1: Mon, Tues, Fri, Sat & Sun - 7am to 7pm Week 2:  Wed & Thurs - 7am to 7pm Week 3: Mon, Tues, Fri, Sat & Sun - 7pm to 7am Week...

  • Maintenance Engineer

    4 weeks ago

    Invergordon, United Kingdom Luton Bennett Full time

    Maintenance Engineer (Mechanical)Invergordon£43,652.70 (Including Shift Allowance) + Overtime Paid at a Premium Rate + 28 Days Holiday + Training and Development Opportunities Including External CoursesHours of WorkWeek 1: Mon, Tues, Fri, Sat & Sun - 7am to 7pmWeek 2:  Wed & Thurs - 7am to 7pmWeek 3: Mon, Tues, Fri, Sat & Sun - 7pm to 7amWeek 4:  Wed &...

  • Maintenance Engineer

    1 month ago

    Invergordon, United Kingdom Luton Bennett Full time

    Maintenance Engineer (Mechanical)Invergordon£43,652.70 (Including Shift Allowance) + Overtime Paid at a Premium Rate + 28 Days Holiday + Training and Development Opportunities Including External CoursesHours of Work Week 1: Mon, Tues, Fri, Sat & Sun - 7am to 7pm Week 2: Wed & Thurs - 7am to 7pm Week 3: Mon, Tues, Fri, Sat & Sun - 7pm to 7am Week 4: Wed &...

  • Maintenance Engineer

    1 month ago

    Invergordon, Highland, United Kingdom Luton Bennett Full time

    Maintenance Engineer (Mechanical)InvergordonA£43, Including Shift Allowance) + Overtime Paid at a Premium Rate + 28 Days Holiday + Training and Development Opportunities Including External CoursesHours of WorkWeek 1: Mon, Tues, Fri, Sat & Sun - 7am to 7pmWeek 2: Wed & Thurs - 7am to 7pmWeek 3: Mon, Tues, Fri, Sat & Sun - 7pm to 7amWeek 4: Wed & Thurs - 7pm...

  • Maintenance Fitter

    3 days ago

    Invergordon, United Kingdom MC Technical Recruitment Ltd Full time

    **Maintenance Technician** **Excellent salary + benefits** **Invergordon** **MC Technical Recruitment** are currently recruiting for a Multi Skilled Maintenance Technician to join the maintenance department of a biomass CHP power plant in Invergordon. The Multi Skilled Technician will be responsible for the planning and execution of electrical and...

  • Mechanical Maintenance Fitter

    1 month ago

    Invergordon, United Kingdom Orion Group Full time

    Our client has a current opportunity for an experienced Mechanical Maintenance Fitter to join their team on a permanent basis, based in Invergordon. As part of the Maintenance team, the Maintenance Fitter will ensure that quality workmanship within the demanding business constraints of minimising downtime and maximising production is obtained from all...

  • Mechanical Maintenance Fitter

    4 weeks ago

    Invergordon, United Kingdom Orion Group Full time

    Our client has a current opportunity for an experienced Mechanical Maintenance Fitter to join their team on a permanent basis, based in Invergordon.As part of the Maintenance team, the Maintenance Fitter will ensure that quality workmanship within the demanding business constraints of minimising downtime and maximising production is obtained from all...

  • Administrator

    1 week ago

    Invergordon, United Kingdom Castle View Personnel Full time

    Our client is looking to appoint an Administrator on a temporary basis for approximately 2-3 months. This is a full time role with hybrid working available if required - approx 3 days per week office based and 2 days home based (Monday - Friday 9am - 5pm). Duties include: - Providing varied administrative support within a busy office. - Process orders for...

  • Maintenance Engineer

    4 weeks ago

    Invergordon, Highland, United Kingdom Energy Jobline CVL Full time

    Maintenance Engineer (Mechanical)Invergordon £43,652.70 (Including Shift Allowance) + Overtime Paid at a Premium Rate + 28 Days Holiday + Training and Development Opportunities Including External Courses Hours of Work Week 1: Mon, Tues, Fri, Sat & Sun - 7am to 7pm Week 2: Wed & Thurs - 7am to 7pm Week 3: Mon, Tues, Fri, Sat & Sun - 7pm to 7am Week 4: Wed &...

  • Business Services Administrator

    4 weeks ago

    Invergordon, United Kingdom Albyn Housing Society Full time

    **Business Services Administrator (CPS/07)** Details: Contract Type: Permanent No of Positions available: 1 Working Hours: 35 hours per week **Salary**: £24,508 - £27,714, Grade H4-H1 Location: Hybrid working with an Inverness/Invergordon office base - _______________________________________________ Want to feel good about the work you do? Albyn...

  • Senior Maintenance Officer

    2 weeks ago

    Invergordon, Highland, United Kingdom Albyn Housing Society Full time

    Contract Type: Permanent Location: Hybrid working with Invergordon office base ___________________________________________________________________ Albyn Housing Society has a fantastic opportunity for a Senior Maintenance Officer to join our passionate and dedicated Customer and Property Services team. We have many aspirations and ambitions to...

  • Service Administrator/scheduler

    6 days ago

    Invergordon, United Kingdom Highland Home Carers Full time

    **Reporting to**:Assistant Service Manager - **Salary/Hourly rate**:£22,230 per annum - **Contract**:Permanent - **Location**:Invergordon - **Hours**:37.5 hours per week - **Closing date**:Friday 18th August 2023 **Benefits of working for HHC**: - Competitive Salaries - Access to Early Pay (a system that allows you to draw down your salary in advance of...

  • Service Administrator/scheduler

    7 days ago

    Invergordon, United Kingdom Highland Home Carers Full time

    **Reporting to**:Assistant Service Manager - **Salary/Hourly rate**:£22,230 per annum - **Contract**:Permanent - **Location**:Invergordon - **Hours**:37.5 hours per week - **Closing date**:Thursday 9th November 2023 **Benefits of working for HHC**: - Competitive Salaries - Access to Early Pay (a system that allows you to draw down your salary in advance...

  • Scheduler/administrator

    4 weeks ago

    Invergordon, United Kingdom Highland Home Carers Full time

    **Reporting to**:Assistant Service Manager - **Salary/Hourly rate**:£21,450 per annum - **Contract**:Full time - Permanent - **Location**:Invergordon - **Hours**:37.5 hours per week - **Closing date**:Wednesday 15th February 2023 Highland Home Carers are looking for looking for a Schedular to work as part of a busy team based in our Invergordon office,...

  • Service Administrator/scheduler

    1 month ago

    Invergordon, United Kingdom Highland Home Carers Full time

    **Reporting to**:Assistant Service Manager - **Salary/Hourly rate**:£21,450 per annum - **Contract**:Full time - Permanent - **Location**:Invergordon - **Hours**:37.5 hours per week - **Closing date**:Friday 10th March 2023 Highland Home Carers are looking for looking for a Service Administrator/ Scheduler to work as part of a busy team based in our...

  • Multi Skilled Maintenance Engineer/Engineer

    4 weeks ago

    Invergordon, Highland, United Kingdom Luton Bennett Full time

    Maintenance Engineer (Mechanical) 70 (Including Shift Allowance) + Overtime Paid at a Premium Rate + 28 Days Holiday + Training and Development Opportunities Including External Courses Week 1: Mon, Tues, Fri, Sat & Sun - 7am to 7pm Week 3: Mon, Tues, Fri, Sat & Sun - 7pm to 7am Maintenance Engineerrequired for a well-established manufacturer, offering a...

  • Mechanical Fitter

    1 month ago

    Invergordon, United Kingdom Luton Bennett Full time

    Mechanical Fitter (Maintenance) Invergordon £(phone number removed) (Including Shift Allowance) + Overtime Paid at a Premium Rate + 28 Days Holiday + Training and Development Opportunities Including External Courses Hours of Work Week 1: Mon, Tues, Fri, Sat & Sun - 7am to 7pm Week 2:  Wed & Thurs - 7am to 7pm Week 3: Mon, Tues, Fri, Sat & Sun - 7pm...

  • Gatehouse / Weighbridge Security Officer

    6 days ago

    Invergordon, United Kingdom Kingdom Full time

    **An excellent opportunity has arisen for a Gatehouse / Weighbridge Security Officer to join Kingdom Services Group Ltd working at a distribution site in Invergordon, IV18 area.** **Main Duties: Manage the gatehouse, operating weighbridge machine and control access and egress of all vehicles and pedestrians to site ensuring all documentation, policies and...

  • Head of Business Development

    12 hours ago

    Invergordon, United Kingdom HCA Healthcare Full time

    Job Description This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Position: Head of Business Development - London Bridge Hospital Site: London Bridge Hospital, Central London Salary: Competitive + benefits London Bridge Hospital (Part of HCA Healthcare UK) is one of the...