Guest Service Assistant

1 month ago

London, United Kingdom Comfort Inn Kings Cross Full time

**Guest Service Assistant - Reception**:
**Reception - Comfort Inn Kings Cross**:
**Contract**:Full Time**
**Salary**:10.92/h****:
Owned and managed by Splendid Hospitality Group, this hotel is a convenient, comfortable and affordable place to stay in the lively Kings Cross St. Pancras area. Comfort Inn Kings Cross St Pancras London is situated within a short walk from both the Eurostar and National Rail terminals at St. Pancras Kings Cross and St Pancras International stations.

Comfort Inn Kings Cross St Pancras is very close to all of London's major attractions and is perfect for family visits and long weekends to the capital. Nearby attractions include The British Museum, The British Library, Oxford Street, Big Ben, Houses of Parliament and Buckingham Palace. Granary Square, with its selection of bars, cafes and restaurants is not to be missed.

Though this role is based mainly in the reception area, as Guest Service Assistant your responsibilities include: upselling the hotel and local area plus overseeing a busy reception area, dealing with guests checking in/out, enquiries, whilst also having the experience to work in the bar, kitchen and restaurant areas, being flexible within their role supporting any department in line with business demands.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme
- Heavily discounted hotel stays and food & beverage discounts
- Life Assurance
- Uniform
- 24/7 Employee Assistance Programme for you and your family

**About Us**:
This hotel is a Convenient and affordable hotel in the centre of London. We have a variety of rooms that suit all the guests needs. All our rooms are functional and well equipped with complimentary WIFI. Our diverse and friendly team is always ready to deliver the best customer service experience.
Comfort Inn Kings is situated within a short walk (350 yards) from both the Eurostar and national rail terminals at St Pancras-Kings Cross and St Pancras International stations.

**Role in our Family**:
As a Guest Service Assistant, key to your role is:

- To operate the hotel reception (16hr) to the agreed hotel standards
- Ensuring the set up of the restaurant and bar for mealtimes
- Basic meal production, with Food Safety and Hygiene practises followed
- Maintaining of buffets and clearing/sanitising of tables in restaurant area
- To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
- Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
- All complaints, comments, special requests and other business to be recorded in the daily handover log.
- To clearly communicate with other departments to ensure mínimal impact on guest service.
- To promote Brand Loyalty Club, through acknowledgements and new sign ups
- To operate the bar and restaurant to the agreed hotel standards
- To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures.
- To ensure all rooms are turned around in an efficient manner
- To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and Trip Advisor scores and reviews.

**What Happens Next**:
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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