Customer Service Officer
2 weeks ago
The duties may include:
- Provide first line advice, referrals and completion of payments and resolution of queries for customers with primary attention to achieving a positive and personalised customer experience.
- To work seamlessly across several customer service access channels - telephone, face-to
- face, processing, correspondence and internet.
- To make high quality decisions and manage complex cases and casework.
- To train and provide support to entry level and other experienced Customer Service Officers.
Essential:
- 6 months solid front-of-house experience in a busy reception
- Excellent customer service skills
The Next Steps
Contact Leah in our London office on 020 8154 3003
**Salary**: £18.42 per hour
Expected hours: 36 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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