Gla Customer Officer

3 weeks ago


Camden, United Kingdom Reed Talent Solutions Full time

**GLA Customer Officer**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.
Our Homelessness and Prevention team is friendly and we love what we do. We are passionate about the high
- quality support we provide.
We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.
**Join our Homelessness and Prevention team as a Customer Officer**
Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Providing care and support to those who need it is an important part of what we do. We work with people experiencing homelessness and who oftenhave other support needs.
Our services include hostels, young peoples’ accommodation services and support delivered in the community; where we provide tailored support that prepares our customers to achieve independence and re-integrate within the community.
We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.
We have a fantastic opportunity for someone to join us in the position of Customer Officer. The core purpose of this role is to provide a liaison service to the GLA internal and external support providers and the Central teams. The GLA Customer officer willarrange and facilitate internal and external meetings including preparing any necessary agendas and reports required for these meetings.
**The role**
**Salary**: £30,499 per year
**Hours**: Monday - Friday 9am-5pm (Flexibility required)
**Location**: Camden / Remote working / Travelling across London as required (expenses paid)
Your responsibilities are as follows:

- To ensure customers receive a high quality, joined-up service from all teams linked to GLA
- To ensure that problems or issues are tracked and resolved to customer satisfaction and meet Customer Experience Strategy
- To work with colleagues to ensure the quality of customers’ homes is maintained through monitoring
of health and safety and compliance issues, reactive work and planned works
- Travelling across London to customers homes / remote working (travel expenses will be paid)
- To produce a monthly report on all Performance Indicators and consistently providing management
and senior management with task related updates.
- Contract monitoring - There will be a requirement to assist in any contract related tasks including
negotiation, property hand back projects, commissioning of new support contracts, sign ups,
terminations, and service level agreements
- Property Audits - To carryout visits to review the condition of property and ensure support providers
delivery level of service meets the requirements outlined in the SLA’s
- GLA units - The role will be accountable for the monitoring of the GLA designated patch of properties.
Keeping regular contact with our providers to provide housing management and tenancy sustainment
support by visiting properties and being a liaison to internal or external services. You will need to utilise
the relevant housing systems to review and maintain information, additionally flag and monitor any issues
you have identified
- To meet with key members from each of the relevant teams to discuss performance, problems and improvements plans

**What you will need to succeed**
We are looking for someone who believes in working toge...



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