Affordable Warmth Officer

3 weeks ago


Camden Town, United Kingdom Reed Property & Construction Full time

I am working with a fantastic housing provider who are looking to recruit an Affordable Warmth Officer, on a permanent basis in Camden Town. This is a newly appointed position to help the most vulnerable customers with advice and assistant to prevent fuelpoverty.

**Salary**: £31,800 per annum.

**Location**: This will be a front line facing role with a hybrid pattern, 2 days based within their Camden head office, 3 days remote with potential customer home visits.

**Main Responsibilities**:

- Providing support and advice to our customers who are facing fuel poverty, ensuring that all relevant benefits are being accessed and utilised.
- Raising awareness across the business through events/forums/community meetings engaging our customers with the use of marketing materials relating to energy efficiency.
- Promoting best practice in energy efficiency to improve EPC ratings.
- Raising areas of concern around living environments where damp/mould and condensation negatively impact the customer’s use of their home.
- Identifying customers homes who have capped gas suppliers require reconnection.
- Linking the outcomes to disrepair cases to improve outcomes for the customer.
- Working directly with the Asset Services team to highlight the issues in properties that are directly impacting on fuel poverty to help inform future decarbonisation priorities.
- Researching existing initiatives and develop local-level action plans which will guide activities.

**You Will Have**:

- Worked in a similar role with experience of working in partnership with local communities to promote projects and initiatives that will enable customers to tackle fuel poverty.
- Be knowledgeable and confidently be able to provide effective clear information and advice relating to affordable warmth to various stakeholders inclusive of; internal colleagues, our customers and the wider neighbourhood community.
- Enjoy hosting and attending events relating to energy efficiency, fuel poverty and wider financial inclusion work.



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