Customer Services Officer
1 month ago
3 months contract with A Local Authority Council_
**Job Summary**:
A knowledge of homelessness legislation and the factors affecting clients who may be street homeless is desirable.
**Key Duties/Accountabilities**:
- Can deliver high quality services across several core service areas.
- Can work seamlessly across several customer service access channels, telephony, face to face, processing, correspondence, and web.
- Can move across services and channels to respond proactively to changes in customer demand.
- Can make high quality decisions on the frontline to ensure that enquires are resolved at the first point of contact.
- Can manage complex cases and casework with high skill level.
**Essential Experience Required**:
- Familiar with at least 2/4 service clusters and the customer access processes and systems they employ.
**Additional information to note**:
- The job is office based at Contact Camden’s Contact Centre located at Cressy Rd.
- Travel to King’s Cross offices, Holmes Road and other sites might be required.
- The closing date for this position is _**_29/11/23_**_._
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