Current jobs related to Customer Service Manager - Camden Area - NES Fircroft

  • Customer Service Representative

    3 weeks ago

    Camden Area, Greater London, United Kingdom eRecruitSmart Full time

    An exciting opportunity has arisen for a full-time Customer Service Representative to join our team at eRecruitSmart, a global leader in personalized infrared light therapy. This role offers flexibility for hybrid / remote work.About the roleResponsibilities include:Providing exceptional customer service through timely and efficient resolution of customer...

  • Customer Service Advisor

    4 weeks ago

    Camden Area, United Kingdom VNA Recruitment Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills and problem-solving abilities can shine? If so, we want to hear from you!About the Role:We are currently recruiting on behalf of a leading company that is seeking a dedicated and enthusiastic Customer Service Advisor to...

  • Housing Services Manager

    2 months ago

    Camden Area, United Kingdom Red Snapper Recruitment Limited Full time

    Red Snapper Recruitment are recruiting on behalf of our housing client based in Camden for a Housing Services Manager. The purpose of the role is to lead the delivery of the Social Housing service to ensure the provision of a quality, effective housing management service to social housing customers within a specified geographical area. This is a full time,...

  • Housing Services Manager

    1 month ago

    Camden Area, United Kingdom Red Snapper Recruitment Limited Full time

    Red Snapper Recruitment are recruiting on behalf of our housing client based in Camden for a Housing Services Manager.The purpose of the role is to lead the delivery of the Social Housing service to ensure the provision of a quality, effective housing management service to social housing customers within a specified geographical area.This is a full time,...

  • Manager of Housing Services

    4 weeks ago

    Camden Area, United Kingdom Red Snapper Recruitment Limited Full time

    Position OverviewRed Snapper Recruitment is seeking a qualified candidate for the role of Housing Services Manager. This position is pivotal in steering the delivery of Social Housing services, ensuring that our clients receive a high-quality and effective housing management experience within a designated area.Role SummaryThis is a full-time, temporary...

  • Customer Services Officer

    4 months ago

    Camden, United Kingdom CRA GROUP LIMITED Full time

    3 months contract with A Local Authority Council_ **Job Summary**: A knowledge of homelessness legislation and the factors affecting clients who may be street homeless is desirable. **Key Duties/Accountabilities**: - Can deliver high quality services across several core service areas. - Can work seamlessly across several customer service access channels,...

  • Customer Service Advisor

    4 months ago

    Camden, United Kingdom One Housing Group Full time

    **Customer Service Advisor** We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and...

  • Customer Service Advisor

    4 months ago

    Camden, United Kingdom One Housing Group Full time

    **Customer Service Advisor** We have a fantastic opportunity for someone to join us in the position of Customer Service Advisor** **for One Housing in Camden. The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. Our Customer Contact Centre team are a first point of contact for our customers. Our Advisors prize...

  • Customer Service Advisor

    3 months ago

    Camden, United Kingdom One Housing Group Full time

    **Customer Service Advisor** We have a fantastic opportunity for someone to join us in the position of Customer Service Advisor** **for One Housing in Camden. The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. Our Customer Contact Centre team are a first-point of contact for our customers. Our Advisors prize...

  • Customer Service Advisor

    4 months ago

    Camden, United Kingdom One Housing Group Full time

    **Customer Service Advisor** We have a fantastic opportunity for someone to join us in the position of Customer Service Advisor** **for One Housing in Camden. The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. Our Customer Contact Centre team are a first-point of contact for our customers. Our Advisors prize...

  • Customer Service Advisor

    4 months ago

    Camden, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Pancras Square Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...

  • Customer Service Advisor

    4 months ago

    Camden, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Swiss Cottage Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...

  • Customer Service Advisor

    3 months ago

    Camden, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Pancras Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres,...

  • Customer Service Advisor

    3 months ago

    Camden, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Pancras Square Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...

  • Customer Service Advisor

    4 months ago

    Camden, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Kentish Town Sports Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...

  • Customer Service Advisor

    4 months ago

    Camden, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Kentish Town Sports Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...

  • Customer Service Representative

    3 weeks ago

    Camden, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job Title: Customer Service AdvisorJob Type: Full-timeLocation: Hybrid (office and remote)Hourly Rate: £20Contract Duration: 6 monthsAbout the Role:We are working with Hatched Recruitment Group to find a skilled Customer Service Advisor to join their team. As a Customer Service Advisor, you will be responsible for providing excellent customer service to...

  • Customer Service Representative

    3 weeks ago

    Camden, Greater London, United Kingdom Hatched Recruitment Group Full time

    Job Title: Customer Service AdvisorJob Type: Full-timeLocation: Hybrid (office and remote)Hourly Rate: £20Contract Duration: 6 monthsAbout the Role:We are working with Hatched Recruitment Group to find a skilled Customer Service Advisor to join their team. As a Customer Service Advisor, you will be responsible for providing excellent customer service to...

  • Customer Service Officer

    3 months ago

    Camden, United Kingdom CRA GROUP LIMITED Full time

    3 months contract with Camden Council_ **Job Summary**: **Key Duties/Accountabilities**: - Provide first line advice, referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience. - To work seamlessly across...

  • Customer Service Manager

    16 hours ago

    London Area, United Kingdom Blayze Group Full time

    Our client, who are a leading Residential Developer are looking for a Customer Service Manager to join their high-performing team and support the customer service management of multiple developments. Reporting into the Customer Service Executive, you would be overseeing multiple developments within your portfolio. This is an exciting role, which would suit...

Customer Service Manager

4 months ago

Camden Area, United Kingdom NES Fircroft Full time
The Customer Service Manager will ensure the clients global customer base receive an industry leading support experience either directly, through a third-party managed contact centre or through the retail network. Responsible for the control and effective resolution of customer issues brought to the attention of the client in a manner which actively upholds brand integrity and values.

Responsibilities include (but are not limited to):nManage the Customer Services function ensuring that the customer owner and prospect enquiries are dealt with in a manner befitting of the brand and in line with key performance targetsnManage, motivate and develop the Customer Services team ensuring high levels of engagement and performancenLead the Contact Centre strategy from development to implementation to day-to-day operations including the development and management of a balanced scorecard of metrics, including First Call Resolution Rates (FCR), Customer Effort Score among othersnRecommend and actively look for continuous enhancement of Customer Service strategies across the company and as a result contribute to advocacy, customer retention and loyaltynRepresent the voice of the customer across the business, working cross-functionally to ensure best practice and customer experience is at the forefront

Essential requirements

Proven track record in managing a Customer Service Team in an automotive OEM, retail, luxury good, travel servicesnStrong strategic ability with experience working within a customer-focused, high-growth, digital-first, tech platformnExperience within a regulated environment across multiple geographiesnHas used Salesforce Service Cloud and SAP C4C in a complex omni-channel businessnAgency / supplier management experiencenA customer first mentality and the willingness to go above and beyond for themnExperience of managing and motivating a high performing teamnAdaptable, quick thinking, decisive, showing strong initiative and self-determination