Customer Service Representative
1 month ago
HYBRID SETUPncompetitive salary + generous profit share bonus
the role:nTo provide assistance to the Sales Team and the Customer Service Team by placing orders, invoicing clients, responding to emails, answering phone calls, resolving issues and assisting Sales Managers.
Assisting your fellow Customer Service Advisors with queries and issues for customers whilst also placing orders over the phone.nDealing with e-mail responses from three inboxes, one for our clients and the other for our customers/consumers – all within our strict 24hr response rate.nPacking and fulfilling the orders we place to send out in the post.
JOB CONTEXTnThe Customer Service Advisor contributes to the reaching of sales targets by placing all Client orders within 24 hours. When appropriate, the role requires strict adherence to the rules governing the confidential handling of credit card details.nThe Customer Service Advisor works closely with the Sales Team and the Partnerships Team to achieve service standards, sales targets and continual customer feedback on the user experience. No supervisory responsibilities.
Answering Client calls and emails.nTo ensure excellent service levels that contribute to the company’s sales targetsnTo ensure prompt response to customer enquiries and efficient maintenance of accounts.nSuggested Performance MeasurenPersonal performance records and reportsn3 Fulfilment of orders To send out
KNOWLEDGE, SKILLS & EXPERIENCE REQUIREDnGood communication skills, both written and verbal, and a confident and positive manner when speaking to Clients, Customers and Partners on the phonenExcellent accuracy and attention to detailnFlexible attitude to customers and to ad hoc duties required by the department Ability to work as part of a teamnAbility to work in a pressurised and fast paced environment
Sounds like you ? Apply below
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