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Complaints Officer

5 months ago

Camden, United Kingdom Page Personnel - UK Full time

A fantastic opportunity, on a Temporary Basis until May 2024
- Hybrid working
- 3 days in the office

**About Our Client**:
Apart of the G15 group
- Well established housing association.

**Complaints and Insight officer responsibilities-**
- Handling of complaints and supporting complainants through the complaints process
- Work with staff across all services to focus on getting the right solution first time for our customers and delivering high levels of satisfaction
- Satisfy their customers by delivering a high-level customer focused service.
- Challenge and escalate concerns identified in relation to poor complaint case handling.

**The Successful Applicant**:
**Complaints and Insight officer previous experience-**
- Understanding of how to manage difficult conversations face to face and by telephone
- Someone who can converse with a wide range of customers across all communication channels including social media, smart phones apps etc.
- Be able to handle all types of contact and relationships with ease remaining calm under pressure.
- Strong communication skills, and excellent written skills.

**What's on Offer**:
**The role is offering-**
- Temp until May 2024
- £16.38 an hour PAYE
- Camden based
- Hybrid working
- Monday
- Friday
- Contact
- Nicole Largey
- Quote job ref
- JN-102023-6231898
- Phone number
- +447815436108