Customer Experience Coordinator

6 months ago


Camden, United Kingdom One Housing Group Full time

**The role**
We have a fantastic opportunity for someone to join us in the position of Customer Experience Coordinator in Camden, London.

**Location**: Hybrid working (attendance is required at One Housing's Head Office in Camden at least three days per week)
**Salary**: £29,301 - £29,600
**Hours**: 35 per week, Monday to Friday

Your responsibilities will include:

- Work as part of a small team to manage the Property Services complaint process and collaborate with colleagues to ensure complaints deadlines are met.
- Manage the complaints tracker.
- Support with the sending out of complaint responses.
- Support with writing complaints to match the corporate style and ensure compliance with Ombudsman guidance.
- Project work as required for complaints and the Ombudsman.
- Support colleagues to complete outstanding actions from complaints.
- To assist in implementing the strategic benefits in reducing complaints and concerns, embracing the CRM to deliver positive meaningful and measurable customer experiences in Property Services.

**What you will need to succeed**
We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.
- Have experience with handling complaints
- Be passionate about social housing and have previously worked in the sector
- Have Ombudsman experience (desirable)
- Have proven excellent communication skills, both verbal and written
- Be confident using CRM systems and spreadsheets
- Be highly organised and take a pro-active approach to your work

**The offer**
- **Salary**: £29,301 - £29,600
- **Your holidays are important to us.** Take up to 28 days annual leave plus bank holidays.
- **Lean travel.** Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues.
- **Looking forward to your big bucket list trip?** You can buy or sell up to five days annual leave each year.
- **Get paid to do good.** We offer you two days off on full pay each year to volunteer in our communities.
- **Well done** With our colleague recognition programme, you will know when you’ve done a #greatjob.
- **Learning never stops.** One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re here for you.** Our employee assistance programme offers counselling and support for you and your family 24/7.
- **Stay **book smart**.** Take up to five paid days off per year to study toward a relevant qualification.
- **Experience new things.** We offer you a career break after 3 years’ continuous service.

**About us**
One Housing is a subsidiary of the Riverside Group. The Riverside Group was established more than 90 years ago, and is now a leading provider of affordable housing, care and support services in England and Scotland. The group manages more than 75,000 homes and operates across 160 local authorities. Riverside transforms lives by providing well maintained, high-quality housing while creating new opportunities for customers through job schemes, affordable warmth programmes, and money advice.

Working in some of the most diverse communities in the UK, we understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

OHGCORP

Job Reference: OH00757


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