Customer Service Executive
4 weeks ago
Customer Service Executive-Travel Industry
This is a very exciting opportunity to for a leading cycling tour agency, who specialise in creating dream holiday/tour packages across many idyllic destinations, such as: Europe, Asia, New Zealand, Africa, and Middle east.
My client is looking for a post sales/customer service advisor to join a driven team, based in London, near Farringdon station. The Salary Package is between £20k-£22k. The role is working 4 days in the offices, and 1-day WFH. You must be driven, passionateabout cycling and travel
**You must have at least 1+ years' experience working in a phone-based customer Service role**
What does this role look like?
*provide post sales booking support, with a particular focus on post sales bookings.
*will be booking hotels, bikes and transfers and liaising with suppliers.
- You will also deal with post sales amendments and booking changes.
- You will be speaking to customers and suppliers making changes to bookings, resolving frontline issues,
- Taking payments and ensuring all elements of a booking are fully confirmed
- Working in a fast paced and challenging environment you will always offer a fantastic level of service encouraging customer loyalty and ensuring the brand values are always represented.
You should have:
- High attention to detail is an absolute requirement of the job.
- Previous experience of working in the travel industry with knowledge of both UK and overseas travel would be preferred.
- Previous telephone-based Customer Services experience is essential.
- Excellent communication skills.
- The ability to problem solve.
- Excellent team player.
- Calm and approachable even when under pressure.
SEO: Cycling tours, customer service agent, customer service, B2C, London, travel agency
Mandeville is acting as an Employment Agency in relation to this vacancy.
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