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Customer Services Executive

4 months ago

Camden, United Kingdom Focus Resourcing Full time

A fantastic opportunity has arisen for an engaging Customer Services Executive to come and join a well known charity. They are looking someone who enjoys offering a high quality Customer Service experience for internal and external stakeholders.

Location: Hybrid/ NW1

**Salary**: £23500 - 25500

Hours of work: 37.5 hrs per week

The Role

To respond to supporter queries, questions, and complaints across multiple channels.

To process and reconcile fundraising income at Sue Ryder.

To thank supporters for their donations and to assist with the delivery of supporter journeys, or aspects of supporter journeys.

To assist with the management of compliance and best practice at Sue Ryder.

Responsible for the day to day maintenance of the Fundraising Database.

The Person

Experience of working with customers/supporters

Experience and knowledge of working with databases (Raiser's Edge or RE NXT - desirable)

Experience of working in an administrative role/office administrative environment

Communication skills written and oral, including telephone skills
- 27 days holiday rising to 33 plus bank holidays
- Option to buy and sell up to 5 days holiday
- Salary sacrifice car scheme
- Private pension matched at either 3% or 5%
- Auto enrolment pension scheme
- Refer a friend bonus scheme
- Free eye tests
- Carersleave policy Free 24 hour employee assistance line for advice on work and personal matters
- PeoplePerks discounts with hundreds of retailers and services that can amount to an average annual saving of £350
- Staff discount of 15% on new goods at company websiteTravel ticket loan
- Childcare Vouchers
- Cycle to work scheme
- Development opportunities for all
- Free tea and coffee *