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Customer Service Adviser

4 months ago

Camden, United Kingdom Reed Talent Solutions Full time

**Customer Service Adviser**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.
The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.
We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.
**Join our Customer Services team as a Customer Service Adviser**
Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact forour customers we prize our accountability, empathy and a genuine self-desire to be helpful and informative.
We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.
**The role**
We have a fantastic opportunity for someone to join us in the position of Customer Service Adviser.
**Salary**: £24,000 per annum
**Contract**: Permanent
**Location**: Hybrid Working (attendance is required at One Housings Head Office located in Camden at least 3 times per week)
**Hours**: Monday to Friday (35 Hours) - will be a mix of early and late shifts, working hours are between 8am and 6pm.
Your responsibilities will include:

- Being a customer service champion ensuring that all contacts are owned and resolved through to completion seizing opportunities to implement innovative and creative solutions.
- Accessing and resolving a wide range of enquiries in accordance with established processes, procedures and policies with the objective of providing a positive customer experience and resolution at first point of contact.
- Utilising and promoting a range of technologies to communicate with customers.
- Using a necessary business systems in an appropriate way to record information relating to enquiries, transactions and complaints in accordance with established processes, procedures and policies to ensure accuracy of information and efficiency when dealingwith customers.
- Carrying out a range of administrative duties that that may be needed from time to time by other areas of the Customer Services Directorate or other department within One Housing.
- Achieving all personal or business objectives, measures or targets, service level agreements and quality standards to maximise customer satisfaction.

**What you will need to succeed**
- Possess customer service experience from previous employment.
- Demonstrate a good standard of numeracy and literacy.
- Have strong communication skills, both oral and written.
- Be resilient, self-motivated, assertive, and confident

**The offer**
- **Salary**:£24000
- **Your holidays are important to us.** Take up to 28 days annual leave plus bank holidays.
- **Lean travel.** Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues...