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Affordable Warmth Officer

4 months ago

Camden, United Kingdom Service Care Full time

**Job Title: Affordable Warmth Officer**
**Contract: Permanent**

**Hours: 36, hybrid working available**
**Location: Camden**
**Salary: £31,800 per annum**

**Purpose of the Role**

**Main Responsibilities**
- Work in partnership with locally based staff to promote projects and initiatives that will enable customers to tackle fuel poverty
- Research existing initiatives and develop local-level action plans which will guide activities
- Develop strong relationships with frontline colleagues and Tenant and Resident Groups to coordinate the company's approach to fuel poverty
- Provide information and advice relating to affordable warmth both internally to staff and externally to tenants and residents and local community organisations
- Build links to external organisations and signpost customers who require support with fuel poverty and managing fuel debt
- Assist tenants and residents to access local sources of savings, loans, grants, and other energy related support
- Work with local organisations to develop, source funding for, and coordinate projects and initiatives aimed at reducing fuel poverty
- Host and attend events relating to energy efficiency, fuel poverty and wider financial inclusion work
- Collate and promote best practice in energy efficiency and liaise with marketing to promote the work of the affordable warmth team both internally and externally
- Work directly with the Asset Services team to highlight the issues in properties that are directly impacting on fuel poverty to help inform future decarbonisation priorities

**Requirements**:

- GCSEs in English and Mathematics, at Grade 4 (C grade) or above
- Be knowledgeable and confidently be able to provide effective clear information and advice relating to affordable warmth to various stakeholders inclusive of internal colleagues, our customers, and the wider neighbourhood community
- Experience of assisting tenants and residents to access local sources of savings, loans, grants, and other energy related support
- Enjoy hosting and attending events relating to energy efficiency, fuel poverty and wider financial inclusion work
- Knowledge and experience of all Windows based software to support business and customer focused outcomes
- Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business
- Ability to travel to local offices and resident's homes

If you are interested in this position and meet the above criteria, please send your CV now for consideration.