Service Charge Officer
2 months ago
My client, a social housing provider, seek an experienced Service Charge Officer to start an ongoing temp booking asap.
Main purpose of the role
Ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures, in compliance with legislation, agreements and best practice.
Key responsibilities
- Handle service charge enquiries from residents and internal staff
- Work with your managers to answer escalated customer complaints
- Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy
- Investigate and where necessary make service charge adjustments in ERP
- Participate and contribute to projects relating service charges
- Liaise with key stakeholders to ensure accuracy of service charges
Experience and pre-qualification criteria
- Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges.
- Excellent communication skills when dealing with customer enquiries, both written and verbally
- Good numeracy skills
- Excellent communication skills, able to adapt approaches and techniques dependent on the audience.
- Proven excel skills, handling, manipulating and checking large volumes of data
Hybrid. Mainly home based but able to attend the London office for training and meetings.
Ongoing temp booking
£15.03 PAYE per hour
Immediate start
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