Leasehold Officer

6 months contract with a N.London Local Authority_

**Job Summary**:

- We have a fantastic opportunity for a highly organised person to join our multi-disciplinary Leaseholder Services collections team.
- This is an exciting role within housing management, where you will be the first point of contact for complex enquiries from leaseholders.

**Key Duties/Accountabilities**:

- To be the first point of contact for leaseholders and to investigate and respond to complex queries regarding annual service charges and major works.
- To maximise the council’s income through effective monitoring and management of approximately 1000 leasehold service charge accounts. Example outcomes or objectives that this role will deliver:

- To investigate and respond to leaseholders’ queries regarding service charges and their service charge accounts.
- To be a point of contact for queries and advice, externally & internally, concerning leases, leasehold management and the liability of lessees and applicants to contribute to Council expenditure.
- To perform the Council’s credit control function in respect of residential leasehold service charge debt and related amounts.
- To calculate and process service charge reductions in accordance with legislation, policy and decisions of the Courts and First Tier Tribunal (Property Chamber).
- To effectively manage approximately 1,000 service charge accounts from the point of issue through to collection including setting up and monitoring payment arrangements; arrears escalation; dispute resolution and County Court action.
The purpose of this role is to maximise the council’s income through effective monitoring and management of approximately 1000 leasehold service charge accounts.
Previous leasehold management experience is not essential.

**Essential Experience Required**:

You will be able to liaise with multiple stakeholders such as leaseholders, freeholders, Members of Parliament, Councillors, solicitors, external agencies; and across various teams and departments within Camden Council.
- Therefore, it is essential that you are a confident communicator in all mediums and varying levels of seniority.**Additional information to note**:

- Please note the duration of this role is six months.
- The role is hybrid, it will be mostly home based but they will also be required to come into the office on occasion -twice a month at minimum.- The closing date for this position is Friday 24/11/2023._

Leasehold Officer