Complaints Officer
3 weeks ago
A Lloyd's Managing Agency are looking for a Senior Claims Manager within their Financial Lines claims team. The division provides Management and Professional Liability, Cyber, Crime Insurance, and Surety Bonds to or on behalf of businesses of all sizes.
This position is responsible and accountable for developing the strategy, direction, workflow, and quality of the Financial Lines claims in Europe. Focusing on efficient and cost-effective claim management, developing industry experts from a technical and management perspective and lead underwriting support. The successful applicant will also be collaborating on managing significant litigation that has the potential for high exposure and visibility, while overseeing and evaluating national trends, performing historical reviews on large claims and collaborating with Underwriting and Actuarial in portfolio analysis for market segments or individual products. Legal responsibilities include reviewing and analyzing forms, providing legal advice and risk analysis to Underwriting, and drafting and negotiating indemnity agreements and riders.
Applicants will have a proven track record within Financial Lines claims and ideally be a qualified Solicitor/Lawyer.
**Responsibilities**:
Oversee a team of Senior Claims Adjusters led by a Claims Team Manager.
Develop, communicate, and execute claim philosophy and strategic initiatives for a market/product segment or region based on the goals of the organization.
Contribute guidance and make decisions on claims where the exposure is open-ended or exceeds the authority limits of employees within the organisation.
Work with the Technical Director to manage significant litigation that has the potential for high exposure and visibility.
Oversee and evaluate national trends, perform historical reviews on large claims, and collaborate with underwriting and actuarial in portfolio analysis for the market segment or individual products.
Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim recovery strategies. Communicate findings to management and make recommendations to ensure the issues are addressed.
Collaborate with the Technical Director and team to ensure that senior management, underwriters and actuaries are appraised of high-exposure/high-sensitivity losses, claim trends, legal decisions, and issues which may impact the product lines underwriting philosophy and overall industry.
Provide insight into the review and approval of all Large Loss Memos, Quarterly Claim Reports, and other senior management reports for Claim Business Unit or Product/Regional team.
Lead support for the claims team on all new MGA partnerships acting as the product expert, working closely with other claims partners to ensure a smooth onboarding process.
Act as the industry expert by identifying and advising management on legal and regulatory issues that have the potential to impact the industry.
Collaborate to represent the company on sensitive claim matters that involve multiple constituencies or have the potential to gain high visibility inside or outside the company.
-
Complaints Officer
1 day ago
London, United Kingdom Adecco Full timeComplaints Officer required for our public sector client to work Hybrid £18.76 per hour PAYE 6 months - possible extension Hybrid Working This role supports the senior complaint officer in the effective investigation of stage two complaints for all non-statutory services; this includes carrying out some investigations and delivering training. Take...
-
Complaints Officer
2 months ago
London, United Kingdom Novax Recruitment Full timeWe are looking for a professional Complaints Officer to fill a role in Redbridge. Complaints Officer From: £15.50 p/h Contract: 18 hours per week Location: Redbridge Full Job Description We are looking for a professional Complaints Officer to fill a role in Redbridge. Roles and responsibilities: - Working with services to investigate and respond to...
-
Complaints Officer
4 weeks ago
London, United Kingdom Brook Street Full timeA fantastic opportunity to work for one of Brook Street's Public Sector clients as a **Complaints Officer** has become available. This is a **full-time, temporary role** until the end of **June 2023**, and you will be required to work in the **Waterloo** office 1 day per week. You will be joining a dynamic team of 17 individuals to provide an effective...
-
Complaints Officer
1 day ago
London, United Kingdom Richmond and Wandsworth Councils Full timeThe role We are looking for two experienced Complaints Officers to join our Complaints Team, responsible for handling Statutory, Corporate and Ombudsman complaints across Richmond and Wandsworth. This will be for a fixed month contract of 12 months. As a Complaints Officer, you will be responsible for managing a caseload of complex complaints from...
-
Complaints Officer
1 week ago
London, United Kingdom Richmond and Wandsworth Councils Full timeAbout Us We are looking for an experienced Complaints Officer to join our Complaints Team, responsible for handling Statutory, Corporate and Ombudsman complaints across Richmond and Wandsworth. As a Complaints Officer, you will be responsible for managing a caseload of complex complaints from residents and service users in both boroughs and supporting...
-
Complaints Officer
2 weeks ago
London, United Kingdom Service Care Solutions - Housing Full timeJob Title: Complaints HandlerLocations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based)Contract Type: 6 months tempWork Pattern: Monday-Friday 35 hours per week Start Date:ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and...
-
Complaints Officer
1 week ago
London, United Kingdom Service Care Solutions Full timeJob Title: Complaints Handler Locations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based) Contract Type : 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the...
-
Complaints Officer
4 weeks ago
London, United Kingdom Akton Recruitment Full time**Complaints Officer** **Westminster - Hybrid** **Key Responsibilities** Working within the housing customer services directorate overseeing complaints and member enquires this role will support the Complaints Team Manager to develop a strong customer relations centre and take a leading role for creating stronger communication delivery with our residents,...
-
Complaints Officer
1 month ago
London, United Kingdom XL Catlin Full time**Flexible Work Eligible**: Flexible Work Schedule **DISCOVER your opportunity** **Complaints Officer** London, UK Reporting to the Complaints UK Manager, the Complaints officer will be supporting the Complaints UK Manager in BAU and ad hoc tasks. You will lead by an example in demonstration of core commitments of AXA XL. An understanding that the...
-
Complaints Officer
4 weeks ago
London, United Kingdom GCS Recruitment Specialists Ltd Full timeAre you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in **Barnet **who are looking to appoint a **Complaints Officer **for the 3 months ongoing, at the rate of £25.17 per hour umbrella Job responsibilities Key accountabilities/duties/responsibilities: Advise, promote and...
-
Complaints Officer
2 weeks ago
City of London, United Kingdom Service Care Solutions Full timeJob Title: Complaints HandlerLocations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based)Contract Type: 6 months tempWork Pattern: Monday-Friday 35 hours per week Start Date: ASAPJob role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and...
-
Complaints Officer
4 weeks ago
North London, United Kingdom MMP Consultancy Full timeMMP Consultancy are currently working alongside a leading housing organisation, to recruit a Complaints Officer on a Temporary basis. **Responsibilities**: - Identifying those complaints that require notification to loss adjusters due to the potential risk to the business (i.e., reputation or litigation) and providing subsequent updates on a regular...
-
Complaints Officer
4 weeks ago
East London, United Kingdom MMP Consultancy Full timeMMP Consultancy are currently working alongside a leading housing organisation, to recruit a Complaints Officer on a Temporary basis. **Responsibilities**: - Identifying those complaints that require notification to loss adjusters due to the potential risk to the business (i.e., reputation or litigation) and providing subsequent updates on a regular...
-
Complaints Officer
2 days ago
London, United Kingdom Reed Full timeComplaints and Correspondence Officer Hourly Rate: £19.04 PAYE / £24.46 LTD UMB Location: Local Authority (London SE6) Job Type: Temporary, Immediate Start Working Hours: 36 hours a week, you will be expected in the office Tuesday, Wednesday and Thursday, WFH Monday and Friday. We are currently seeking a dedicated Complaints and Correspondence Officer to...
-
Complaints Officer
2 days ago
London, United Kingdom Reed Full timeComplaints and Correspondence Officer Hourly Rate: £19.04 PAYE / £24.46 LTD UMB Location: Local Authority (London SE6) Job Type: Temporary, Immediate Start Working Hours: 36 hours a week, you will be expected in the office Tuesday, Wednesday and Thursday, WFH Monday and Friday. We are currently seeking a dedicated Complaints and Correspondence Officer to...
-
Complaints Officer
1 week ago
London, United Kingdom Tempting Recruitment Full time**Tempting Recruitment **are working on behalf of our client, a **local authority** in **East London **to recruit an experienced **Complaints Officer **If you are looking to increase your earnings for the year, **Contract: 3 - 6 months (Possible Extension)** **Salary: £13.83p/h (Umbrella)** **Start Date: ASAP** **Shift Pattern: 36 hours /...
-
Senior Complaints Officer
3 weeks ago
London, United Kingdom Daniel Owen Ltd Full timeSenior Complaints Officer Based in Westminster Office based/Hybrid. 3 days in 2 days remote potentially. 24.53per hour PAYE We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending...
-
Senior Complaints Officer
4 weeks ago
London, United Kingdom Akton Recruitment Full time**Senior Complaints Officer** **Westminster -Hyrbrid **I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding...
-
Senior Complaints Officer
3 weeks ago
London, United Kingdom Novax Recruitment Ltd Full timeJob Title: Senior Complaints Officer Location: Westminster Salary / Pay Rate: 29 P/H (Umbrella) Job Type: Temporary The Role We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and...
-
Senior Complaints Officer
1 month ago
London, United Kingdom Foxtons Full time**About The Role**: Due to an internal move, Foxtons is looking for a skilled complaints officer to join our Compliance team! This is a hands-on role requiring an organised, focused and assertive individual with excellent analytical and written communication skills. **KEY RESPONSIBILITIES AND SKILLSETS**: - Assigning incoming complaints to the relevant...