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Customer Service Leader

4 months ago

Daventry, United Kingdom Roadchef Full time

**Customer Experience Leader - McDonalds**

Matt, our Site Director at Watford Gap Motorway Service area on the M1 Motorway, near Daventry is looking to recruit a Customer Experience Leader to join his expanding McDonald’s team.

If you’ve ever wanted to know how to make the perfect Big Mac or find out the four different shapes of a chicken nugget, this position could be an ideal opportunity for you to start a new career.

**Your hourly rate will be £10.87 per hour.**

**Your working hours will be working between the hours of 9am - 5pm, on various days, dependant on your availability.**

**Plus other great benefits**- £1 meals whilst on duty- Up to 70% discount for you, family and friends at all Roadchef sites-
- Early access to your wages if needed via Wagestream-
- A cash bonus for every friend you refer-
- Discounts on many high street and online stores via our Hapi app-
- Free onsite parking-
- Access to Occupational Health support-
- Employee Assistance program-
- Mental Health First Aiders- Great development opportunities - 65% of our current Managers joined us as Team Members
- Subsidized staff shuttle bus from Worcester city center.

**What will I have to do?**

As a Customer Experience Leader you will look after our Customer ensuring they have a great experience. Guide our Customers through the ordering process while encouraging them to use the kiosks and table service.

Be able to handle difficult situations/conversations in a confident manner, while maintaining positive customer relations.

We would love you to be able anticipate the customers needs so they don’t have to ask while able to speak knowledgeably and confidently to our customers about the business.

**What experience do I need?**

Ideally we would love you to have worked in a restaurant, bar, café, shop, or any type of catering or retail business and have a passion for providing a great customer experience and love working with people.

Don’t worry if you’ve never worked in a Restaurant before, because we will give you everything you could ever need to excel in your job with our amazing training programs while helping you grow both personally and professionally.

**So who are we?**

Roadchef is the third largest Motorway Service Area provider in the UK (with 30 locations nationwide) and are the proud holders of Investors in People Gold and Best Companies accreditations. Our aim is to "De-stress" and "Delight" Britain's road users and make Britain's roads a safer and happier place by elevating the mood of every road user.